• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 21 Feb 18

NSW Sales Manager

NSW Sales Manager

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 25 % of the Time
  • Job ID: 17079142


The purpose of the NSW Sales Manager is to engage the sales leaders across each partner network and provide outstanding relationship management focussed on long term jointly beneficial relationships to generate new card sales through their branch and contact centre networks. 
You will be primarily responsible for supporting the acquisition of credit card accounts through the partner Branch Networks as well as providing ongoing relationship management, escalation support, sales reporting, training and sales coaching to the frontline sales teams of BOQ, Suncorp & Card Services.
As a Sales Manager you will also deliver remarkable customer experience and be responsible for managing strategic sales relationships, manage cardholder service escalations and deliver product & sales training required to support partner branches.
This position will provide support & feedback to the partner Commercial Managers and be imperative in achieving the account growth through the distribution networks of our Partners - Bank of Queensland (BOQ), Card Services and Suncorp.
The growth strategy for the Cards Partnerships division is to deepen long term relationships plus focus on maximizing account growth and profitability through our Partners while providing customer support that is in the best interests of our alliance partners customers.

Key accountabilities include:
  • Proactively relationship manage partner branches through face to face calls and telephone support to maximise and generate account sales
    Grow sales in line with assigned goals & targets 
  • Formulate a sales strategy and business plan to manage relationships & achieve sales targets in the allocated territory 
  • Deepen relationships with stakeholders and industry partners to improve customer experience and maximise business opportunities 
  • Complete reporting requirements in a timely and detailed manner including but not limited to weekly reporting, call cycle planning and sales call management
  • Promote the profile of the Sales & Distribution Team by fostering cross team relationships within Citi
  • Coach and assist in the development of the Sales & Development team
  • Provide feedback and training on call cycle management, relationship development, system, process and policy, sales technique, delivery and partner requirements plus update and maintain a library of all partner credit card training & support material
  • Develop a partner training plan plus coordinate and facilitate regular training seminars for partners
  • Work closely with the Commercial Managers to identify any product, process and branch customer experience gaps
  • Assist with communicating changes to policy and procedure for partners along with updated tools and resources
  • Provide remarkable customer service to both internal and external stakeholders
  • Identify sales and business development opportunities plus improve and streamline processes including new strategic sales opportunities, sales aids and training material
Key skills and experiences required:

  • Extensive financial services industry experience in a Sales or Relationship role
  • Previous experience in managing a team and delivering results
  • Experience in developing and delivering training programs
  • Exceptional numerical and analytical skills
  • Advanced  Word, Excel and PowerPoint skills
  • Experience in analysing information and formatting into presentations for internal and external audiences
  • Internal and external stakeholder management experience
  • Ability to form and maintain long term strong relationships with internal and external stakeholders
  • Self-starter who uses their own initiative with a strong "Can Do" attitude
  • Structured, methodical and goal focused, able to prioritise or escalate when conflicts arise
  • Ability to operate in a self-managed, mobile and "remote" workplace
  • Energetic and highly motivated within a team environment
  • Demonstrates drive and commitment to delivering innovative solutions
  • Strong interpersonal, problem solving and influencing skills
  • Adaptable, resilient and flexible
  • PC literate in Microsoft applications
  • Attention to detail
  • Excellent verbal and written communication skills
  • Results / action oriented
  • Excellent problem solving skills
  • Strong analytical skills
  • Strong organizational skills


  • Tertiary qualifications in commerce, finance or business discipline will be highly regarded
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