Supervisor, Workplace Services Supervisor, Workplace Services …

in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Supervisor, Workplace Services
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Finance and Operations

Job Details
The Real Estate and Workplace Services Team embodies the Salesforce culture and customer centric environment. The Supervisor, Workplace Services position requires a driven performer, dedicated to providing a high level of customer service resulting in employee and guest satisfaction and the smooth operation of the dynamic front of house environment.

The ideal candidate will have a passion for winning as a team through training and developing the Guest Services Team to be the best-in-class. Focusing on creating memorable first impressions and positive visitor experiences. A key competency to the role is being solution-oriented with an excited attitude to deliver Salesforce innovation, blazing new trails in guest and event experience technology.

This role reports to the Campus Events & Guest Services Manager and is part of the Salesforce Real Estate & Workplace Services ( REWS ) organization. We seek experience in a previous supervisory role in a corporate reception or office management capacity. Combined with experience in luxury hospitality, high-end retail, or other high-touch customer service environments where the customer experience is what you live and breathe.

Join us in making Salesforce the best place to work!

  • 5+ years experience in corporate reception or office management
  • A proven track record of people management & development of teams at a junior level - this is essential
  • Passion for anticipating needs and exceeding expectations, and experience delivering best-in-class customer service
  • Comfortable being flexible and working in a fast-paced, deadline-driven environment where priorities change frequently
  • A proactive self-starter with excellent independent, decision-making capabilities (including knowing when to delegate)
  • A solution-orientated, can-do attitude (knowing when to jump in and be hands on)
  • Exceptional interpersonal and written communication skills combined with impeccable presentation skills
  • Strong proficiency with technology and not afraid to learn new technology as required for the role
  • Experience with Microsoft Office Suite, Google Apps, and Quip are highly regarded
  • Must be willing/able to learn, use, and promote team adoption of our internal Salesforce software application and tools to respond to and manage employee and customer inquiries/requests
  • Bonus: experience using Salesforce Service Cloud

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