Circle Lead daily banking business clients

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium
  • Permanent, Full time
  • ING
  • 23 Nov 17 2017-11-23

Circle Lead daily banking business clients

Teamleader Client Services B2B
[Belgium, full time]
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that!
Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your NDA? Do you want to make the difference for our customers thanks to our agile way of working? (click on link to see the video https://www.youtube.com/watch?v=NcB0ZKWAPA0 ) Then read what comes because ING might very well become your future employer.
Your role & work environment

- As a Teamleader Client Services B2B it is your role to help your team members (35 to 50) to provide the best in class customer experience, achieve sales goals and, stimulate them to adopt our new way of working, by creating self steering teams, challenging other team members and promoting responsability.

Your key responsibilities

You actively coach and stimulate your team to deliver on client experience and sales
You inspire people to adopt the new way of working
You help people sharing their knowledge in their multidisciplinary and self-organizing teams
You identify potential training and development needs in your team
You look for continuous improvement of the customer experience by looking for active collaboration with peers.

We look for a:
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

 A customer focused and result oriented person
 Strong peoplemanagement skills
 Very developed change agility attitude, enhancing change in an easy way
 Good in stakeholder management at different levels in the organisation
 A first experience in an agile working environment with self-steering teams is a hugh asset
 Experience in the banking or B2B sector is highly desired
 Fluency in Dutch, French and English: being able to express yourself without difficulties in all three languages is mandatory

We offer you
A brand new position in a bank empowering people to develop their skills, and an exciting challenge for people with an entrepreneur attitude.