Customer Care Officer - Private Banking

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium
  • Permanent, Full time
  • Degroof Petercam
  • 17 Oct 18

Customer Care Officer - Private Banking

The Customer Care team is part of our Private Banking Department and offers support to Degroof Petercam's clients and Private Bankers.
This team interacts with internal & external customers to provide and process information in response to requests about transactions, digital and operational issue resolutions.
Your position: Are you looking for providing top-notch client services in a digital and dynamic environment, within a human-size notorious bank?

Do you want to be part of a new department which mission is to take care of:

  • Our Personal Banking clients
  • Our Private Banking clients in their Digital interactions with Degroof Petercam
  • The Private Banking Commercial network?
Your profile: Are you someone who:
  • Is passionate about interacting with clients with an entrepreneurial mindset and a problem-solving approach.
  • Is a sharp communicator
  • Is known for his analytical attitude, with a "good" sense of details and rigor
  • Is looking for continuous development and has a proactive temperament
If you also have:
  • A Master Degree of equivalent professional experience
  • Excellent oral & written skills in Dutch, with a good level of French & English.
  • A Digital mindset and at your ease with IT apps usage
  • Experience or a good understanding of wealth management or Financial Services
Then you could be our new Private Banking Customer Care Officer!
Our offer: By joining our Belgian family-rooted group, you will contribute to our mission: empowering our clients to realize their ambitions, today and tomorrow. With your expertise, fresh ideas and enthusiasm, you have a direct impact in realizing this mission, whether you are in a client facing position or a support role.
We believe that it is not the size of a company that makes it great, but its human values and people. We will make every effort to support you and to create an environment in which you can feel comfortable and achieve your highest level of excellence.
We are behind those who have the ambition to move forward: investors, entrepreneurs, and our staff. This entrepreneurial spirit has been driving us since 1871. You will be proud of our long-term and sustainable commitment, our customer focus and ethics.