Customer Journey Expert C Tribe Private Individuals

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium Brussels Bruxelles-Capitale BE
  • Permanent, Full time
  • ING
  • 20 Jun 18 2018-06-20

Customer Journey Expert C Tribe Private Individuals

Job Title : Customer Journey Expert - Private Individuals Segment
Expertise Domain : Sales and value proposition with experience in Insurance
Responsibility Level : Experienced and autonomous
Brussels, 100% fixed contract - Line Manager : Cédric Petre
We redefine banking. What about you?

There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that!
Would you like to work for a strong European financial institution where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA ? Do you want to make the difference for our customers thanks to our agile way of working? (click on link to see the video ) Then read what comes because ING might very well become your future employer.
If you've answered yes to any of these questions, then keep reading because ING might very well become your future employer.
Your role & work environment
As a Customer Journey Expert (CJE) within the Private individuals segment (which counts more than 2Mn of active clients), your challenge is to offer our clients the best customer experience for their financial needs in every important step of their life. You will attract & activate new clients, deepen the relationship with existing ones and surprise them with relevant content, expertise and best-in-class solutions. Your main success indicator is the overall customer satisfaction and the sustainable growth of the segment.
Your key responsibilities
• You aim to optimize sales and results by offering support to all sales channels including our more than 650 nation-wide branches.
• You act as point of contact with our sales forces to help them to reach their sales targets
• You analyse results and, in function, take the necessary actions
• You act as the voice of the segment in some strategic projects (change & run).
• In collaboration with Service Tribe Insurance, you are the business representative and the voice of the sales network of Private individuals towards the insurers.
• You keep informed on the market evolution and continuously learn about client's needs in order to propose relevant solution
• You aim to make the difference for clients in an easy and personal way and you analyse client behaviour to optimise the customer journey

We are looking for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

  • You are passionate about clients and obsessed with their satisfaction,
  • You have a strong dynamic and driven personality, ready to make a difference
  • You are convinced that digital is the normal way to make life easier
  • You have a strong affinity with the private individuals market and rapidly changing customer needs
  • You have a business development drive with a deep knowledge of insurance market for Private needs.
  • You are comfortable in using data to support your analytical skills
  • You are fluent in French or Dutch and English, you hold a master degree and are qualified with relevant experience
    You make the difference by creating best-in-class approaches for our customers in each step of their financial life and help our sales staff in realising this mission.
    We offer you
    A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.
    The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.