Group Manager, Client Service - Markets Collateral Management and Segregation

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium
  • Permanent, Full time
  • BNY Mellon
  • 23 Oct 18

Group Manager, Client Service - Markets Collateral Management and Segregation

BNY Mellon Markets Collateral Management providescollateral solutions to global market participants. Through the efficientand optimal collateralization of trading and counterparty exposures, CollateralManagement assists its clients in managing risk, capital and liquidity via itsability to provide the broadest market, transaction and client coverage acrossseveral asset classes globally. As a member of the Collateral Managementteam, you will be part of a global market leader, working with a world classgroup in multiple global locations and servicing some of the largest clientsworldwide.

Evolving regulations, increasing capital constraints, liquidity concerns and the growing demand for transparency are among the many challenges our clients face. These challenges require new thinking and new solutions. BNY Mellon Markets can help clients access capital, financing and liquidity through our suite of foreign exchange, securities finance, collateral management and segregation, capital markets, liquidity and prime brokerage services.

With over 1000 employees across three continents and $3 trillion in inventory of lendable assets for securities lending, we pride ourselves on offering clients trading, financing, liquidity and collateral solutions by offering innovative services, market insight, industry expertise and scalable technology and deliver services. We bring together our experts, technology and operational strengths to offer effective solutions that help our clients manage their risk, capital and liquidity needs.

Role responsibilities:

• Manages the EMEA based Client Service team in Markets Collateral Management and Segregation responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.

• Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.

• Sets policies and procedures for team managed.

• Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.

• Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.

• Maintains relationships with business leaders to report client trends and needs.

• May provide forward-looking insight on client issues and trends to drive future revenue growth.

• Provides strategic guidance on internal activities and initiatives designed to improve the client experience.

• Determines needed improvements through review and analysis of problems reported.

• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

• Responsible for effective management of the performance management process in the region, development of staff and achievement of employee engagement objectives.

• Manages multiple client service/support teams.

• Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.

• Team supports multiple, complex client accounts.

• Comply with all corporate policies and procedures, and industry regulations within the department.



Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.

Experience as a manager of an operational area and/or client services team is a plus, with relevant industry experience preferred.

Core Competencies:

• Enhancing Organizational Talent

• Embracing Change

• Client Orientation

• Developing Partnerships

• Driving for Results

• Decision Making

• Global Awareness

Must possess excellent verbal and written communication skills and demonstrate a strong customer focus and customer orientation. Must display tact and diplomacy in difficult and or awkward situations. Global Acumen or the ability to manage successfully in global cultures. Excellent financial, accounting, project management and analytical skills. Ability to multi task and co-ordinate a large number of complex responsibilities accurately. Working knowledge of MS Word, Excel, PowerPoint and technical operating systems.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

As our clients address evolving liquidity, risk and collateral eligibility needs as a result of changing regulations, Global Collateral Services helps them move collateral where and when they need it. Backed by modern technology and multi-dimensional thinking, we're ready to deliver the expertise, products and services institutional investors and intermediaries need as they address their collateral, liquidity and securities financing needs. Our innovative, insight-driven solutions help our clients, whether on the buy-side or the sell-side, improve the way they manage their collateral, engage in more investment opportunities to help maximize their investment returns and access new financing alternatives.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Belgium-Brussels-Capital Region-Brussels
Job: Global Markets
Internal Jobcode: 70099
Organization: Collateral and Segregation-HR07720
Requisition Number: 1811863