Project Manager Retail Transformation

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium
  • Permanent, Full time
  • ING
  • 22 Oct 18

Project Manager Retail Transformation

(Associate) Project Manager Retail Transformation
[Fixed contract, Brussels, 100%]

Your role & work environment

Are you looking for a role as a (Associate) Project Manager who will be highly involved in preparing for and delivering the customer promise, by contributing to the retail transformation within ING BE?
The global banking environment changes rapidly: fast technology evolution, new players challenging the status quo, customers looking for convenience anytime, anywhere. To continue delivering on its purpose - empowering people to stay a step ahead in life and in business - ING intends to transform itself and accelerate its Think Forward strategy. The retail transformation program is a cornerstone of this intended transformation. ING intends to move from being a traditional banking institution to a banking platform at the cutting edge of the digital world and personalized customer service. A banking platform where the customer experience would be far superior. A banking platform combining the intrinsic strengths of ING Netherlands and ING Belgium, enabling economies of scale to be made.
The position will be situated within the Center of Expertise Distribution. The purpose of the CoE Distribution is to optimize sales performances across segments by:

  • Best leveraging physical footprint
  • Monitoring independent network
  • Organizing local presence
  • Being responsible for "face of ING" in each region
  • Facilitating client acquisition and cross-buy between segments
The scope of responsibility for this function includes the design and implementation of transformation initiatives within ING BE retail.
Your key responsibilities
The (associate) project manager will provide project management support for retail transformation initiatives, as part of the overall ING transformation. This will involve project management tasks (including all planning activities, risk and issues management, monitoring and co-ordination tasks) as well as supporting project delivery (hands-on taking on the development and delivery of project tasks, decision-taking at operational team level, formulating recommendations for tactical and strategic decision making, ...)
The (associate) project manager's prime responsibility is to ensure that the assigned workstream(s) within the retail transformation are implemented within time and quality constraint. To achieve this objective, the (associate) project manager will both actively contribute to the program implementation tasks at hand, as well as coordinate the relevant project (and other) teams working on (or contributing to) the assigned workstream(s).
Specifically, this includes amongst others within a general tactical framework or within a strategic framework:
Solution design, advice and implementation
  • Challenge the validity of the given procedures, processes, policies and systems and advise the stakeholders in the identification, justification and design/development of the requisite solutions,
  • Provide advice on the improvement and transformation initiatives by means of collecting data, analyzing the data, activities and hypotheses and providing input and recommendations to support the decision-making process.
  • Formulate and test hypotheses and draw conclusions in order to determine appropriate solutions

    Project management
  • Take responsibility for interim and final deliverables of the assigned workstream according to roadmap
  • Manage all relevant aspects of the project workstream from scope, planning & development, scheduling, timetable & allocation of resources to dependencies, risks and issues managing
  • Track and coordinate the various workstream tasks, activities and ceromonies in the workstream a in order to deliver as agreed; report on and safeguard progress according to plan
  • Manage and lead the project team of the assigned workstream, also ensuring maximum efficiency in the allocation of resources within the project
  • Monitor and ensure solutions are implemented adequately, to achieve planned outcomes, including active contribution where relevant and required
  • Guarantee the quality and sustainability of deliverables

    Issue/risk/change management
  • Draw up and implement the risk management plan
  • Resolve, mitigate or escalate risks, problems and significant changes
  • Identify and manage the dependencies concerned, within and outside of the assigned workstream(s), including with other projects where relevant

    Change management and communication
  • Inspire and motivate the stakeholders and project members in order to achieve a shared objective
  • Define and present the ultimate solution and its impact on the organization, provide arguments for the choice of solution

    We look for
    A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
    As a (associate) project manager you will also need:
  • Continuously seeking to improve the experience for ING clients and able to link projects to added value for our customers;
  • Passionate about change and eager to push it forward;
  • Ready to shift paradigms, to ask sharp questions and willing to get out of your comfort zone;
  • Take ownership on mission and actions, work autonomously within a set framework
  • Able to work under pressure, driving for output and demonstrating resilience
  • A born organizer, structured and methodological in order to respect milestones and quality standards
  • Be capable to prioritizing a varied workload and capable to take decisions at a tactical level and therefore build a trusted relationship with senior management
  • A team player, having a valuable contribution to the collective goals both regarding the concrete deliverables and the teamwork itself
  • Capable to connect dots bank wide and to involve the right people;
  • Excited about banking and eager to continuously learn
  • Willing to travel within the Benelux on an ad-hoc needs-basis


    And you should have as well:
  • A Master degree;
  • A minimum of 3 years of experience in a full-time role in a project management environment, including experience in a project management role
  • A natural reflex to continuously link and challenge daily actions and decisions with the impact it will create for our clients
  • Affinity with Retail Banking is a plus
  • Affinity with strategic programs in general and/or Accelerating Think-Forward in specific is a plus
  • A strong sense of responsibility, driving for output and demonstrating resilience
  • A sense for initiative and making things happen, with an eye for details
  • Strong analytical skills
  • Excellent communication skills, being able to make complex things easy and able to communicate effectively both centrally and decentrally via the various appropriate channels
  • Proven influencing skills and excellence in stakeholder management
  • Thorough knowledge of English, Dutch and French.

    We offer you
    A clear purpose, a unique offer and a range of flexible compensation and other benefits:
  • Personal growth & challenging work with endless opportunities to realise your ambitions
  • An informal, dynamic environment with innovative colleagues supporting your endeavours
  • A progressive and agile way of working, where new ideas are valued ahead of convention

We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that!