Trade Floor Support Engineer

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium Brussels Bruxelles-Capitale BE
  • Permanent, Full time
  • ING
  • 21 Sep 18 2018-09-21

Trade Floor Support Engineer

Trade Floor Support Engineer
[Permanent contract , 100%, Marnix]

Your role & work environment

As a Trade Floor Support engineer, you will support and maintain the dealing room environment across the globe, ranging from end user workstations to backend servers. You will analyse and troubleshoot incidents, and work pro-actively to reduce recurrence.
Trade Floor Support is composed of Ops Engineers who deliver top quality support to one of the most critical departments in the bank: Financial Markets. Within the team, we embrace the agile way of working to improve efficiency and to ensure we provide the best service possible to our customers.

Your key responsibilities
Your key responsibilities will consist of:
Incident Management

  • Pick up incidents
  • Analyse impact and work on resolution
  • Follow up until complete resolution
    Software Distribution
  • Organise & plan patch management
  • Organise software distributions
  • Follow departmental compliancy status of machine park, in alignment with CCERT
    Cross-border collaboration
  • Align with other team in other Dealing Room to provide the best support experience
  • Qualifying and benchmarking new systems
  • Maintaining contact with various vendors

We look for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Trade Floor Support Engineer you will also need:
  • An IT degree or similar through experience
  • Experience in a support function is preferred
  • MS Office and Windows troubleshooting, SCCM, networking, scripting, Appsense
  • Any MS certification is an added value, as well as development languages and ITIL certification
  • English is required, Dutch and French are very useful
  • Team Player, communication skills, stress resistant

    We offer you
    A clear purpose, a unique offer and a range of flexible compensation and other benefits:
  • Personal growth & challenging work with endless opportunities to realise your ambitions
  • An informal, dynamic environment with innovative colleagues supporting your endeavours
  • A progressive and agile way of working, where new ideas are valued ahead of convention
Furthermore, within the FM Branch department, you can count on a range of opportunities to invest in your personal and professional growth with:
  • Contact with colleagues around the world
  • Work in a team using Agile where fun is key
  • Lots of training possibilities

We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that!