Web Data Analyst

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium Brussels Bruxelles-Capitale BE
  • Permanent, Full time
  • ING
  • 18 Sep 18 2018-09-18

Web Data Analyst

Specialist Web Data Analyst

[Belgium, full time]
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that!
Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers thanks to our agile way of working ? (click on link to see the video https://www.youtube.com/watch?v=TaV-d7eKWFc ) Then read what comes because ING might very well become your future employer.
Your role & work environment

As a Data Analyst at ING, you will play a crucial end-to-end role in the data-driven culture supporting our products and services. You will be responsible for delivering valuable insights to both your colleagues and our clients. Your day-to-day job would consist of the exploitation / analysis of data, resulting in different types of outputs, ranging from strategic studies (including detailed customer-behavior analysis, market research, competitive watch) to the more operational delivery of predictive models / target groups for inbound and outbound commercial actions.
As a Data Analyst, you will be part of an Agile environment by being a member of a multidisciplinary team of 8 to 9 specialists. Your colleagues will have a background in data management / analytics in the marketing / risk domain, as well as in IT and/or business.

Your key responsibilities

  • Develop and implement web data analytics and inbound strategies that optimize contact efficiency and quality, using Data Management and Digital Personalization platforms (as Adobe marketing suite) and decision Engine (As Pega Decision Hub)
  • Identify, analyze, and interpret trends or patterns in complex data sets using Analytical tools
  • Communicate these recommendations to the stakeholders using both analytical and business jargon when appropriate (written and oral)
  • Work with management to prioritize business and information needs, and accordingly translate them into an analytical approach
  • Provide end-to-end data / analytical support for the stakeholders' actions

We are looking for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Data Analyst, you will need :
  • To take ownership on mission and show a high level of autonomy: you are a role model and/or you become the 'go to person'
  • Being able to influence and convince not only peers but also the stakeholders
  • Being capable to take decisions at tactical and/or strategic level and therefore build a trusted relationship with senior management level
  • Being a team player, having a valuable contribution to the collective goals both regarding the concrete deliverables and the teamwork on itself.
  • Being analytical: extremely curious, constantly looking for an explanation; analyzing sharply, concise & to the point
  • A university degree with a quantitative, business specialization, and/or equivalent experience of 3 to 5 years within Web and Campaign analytics
  • Experience with at least one of the following tools is a must: Adobe, SAS or Pega Designer Studio; an interest in similar tools is key
  • Good knowledge of English, and either Dutch or French

We offer you
A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.
The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.