Site Reliability Engineer Site Reliability Engineer …

TD Bank Group
in Toronto, ON, Canada
Permanent, Full time
Be the first to apply
TD Bank Group
in Toronto, ON, Canada
Permanent, Full time
Be the first to apply
Site Reliability Engineer
Company Overview

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Department Overview

Provides senior technical leadership and integrated guidance across business, product and technology teams/partners to improve the design and operation of systems, making them scalable, reliable, and efficient while ensuring performance and high availability of products/services. Sets authoritative direction and influences the development and implementation of reliable production systems and services to address emerging business needs and strategies while advancing the overall design architecture and technology capabilities in accordance with technology standards, and industry developments. Role also is influential to Senior Leaders and provides guidance and governance to other technology groups and business areas. An SRE considers the resiliency and stability of the production systems their primary focus, yet at the same time is committed to new features and operational improvement through the application of software engineering practices to operations.

Job Description

Customer Accountabilities:
  • Provide senior technical leadership in support of the Bank's objectives related to the overall Engineering function
  • Research advanced technologies for relevantspecialized area of Engineering, develop and document high level and low level design of respective systems
  • Design, Deploy and Maintain Network infrastructure (Voice, Data, Contact Center) in TD's Network Services environment
  • Lead and support Engineering / Infrastructure projects and designs on an enterprise basis covering US, Canada and international sites
  • Act as thought leader, innovator and agent of change for the programs and services under executive management impacting and influencing organizational direction to meet longer term strategic objectives
  • Work in close partnership with technology teams to support TD's business objectives and operational support goals and provide domain expertise on strategic Infrastructure as well as Business project related activities (including both Change the Bank and Run the Bank programs)
  • Engage executive stakeholders appropriately to review progress and obtain input, validation and approval of key decisions
  • Anticipate client needs to identify appropriate solutions and to influence the development of innovative solutions

Shareholder Accountabilities:
  • Interpret internal/external business issues and recommends best practices in own discipline
  • May manage costs for specific projects in conjunction with technology leaders
  • Lead interaction with governance and control groups, (e.g. regulatory / operational risk, compliance and audit) to provide subject matter expertise and consult on risk issues related to Engineering technology and tools
  • Proactively identify emerging technologies and innovative solutions for building more robust platform domains


Employee/Team Accountabilities:
  • Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions
  • Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis
  • Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
  • May coach, lead and/or develop others as a mentor or technical leader
  • Foster a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Lead in knowledge transfer meetings / forums with senior management, the team, other technical areas and business units
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Breadth and Depth:
  • Top Technical expert Site Reliability Engineering role with broad and comprehensive expertise in leading-edge theories, engineering practices, extensive coding and scripting
  • Advanced and highly specialized knowledge of TD applications, systems, networks, innovation models, design activities, best practices, business / organization, Bank standards, and may fulfill a governance role
  • Engineering specialist assigned to work autonomously on high profile, complex and/or high risk technology initiatives with significant impact to the organization
  • Provides technical leadership / consulting / direction to multiple businesses and product teams, growing capability across the organization
  • Resolves most unique and complex problems that have a broad impact on the business
  • Authoritative expert on site reliability issues within area of specialization
  • Understands the journey of an enterprise transformation where there is a hybrid cloud/non-cloud operating model.
  • Drives end/end accountability of products and services across the enterprise through collaboration and transparency
  • Primarily works at the product umbrella, segment, LOB level

Experience and/or Education:
  • University or postgraduate degree
  • Strong academic background (e.g., computer science, engineering)
  • 10+ years relevant experience

Additional Information

"Proven Engineering experience accredited by the professional engineering association as provincially legislated is required for this position."




At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.