Client Service Manager Client Service Manager …

S.W.I.F.T. s.c.r.l.
in Beijing, Beijing Shi, China
Permanent, Full time
Last application, 27 Jun 19
Negotiable
S.W.I.F.T. s.c.r.l.
in Beijing, Beijing Shi, China
Permanent, Full time
Last application, 27 Jun 19
Negotiable
SWIFT Asia Pacific is looking for an ambitious individual to be part of a team performing service management and delivery services in Shanghai. This unique role allows the chosen individual to engage customers from multiple perspectives, including implementation, service management, as well as work with SWIFT’s appointed services partners to address the growing needs of the local financial services community in relation to SWIFT.

Responsibilities

  • Set up, maintain and provide oversight on all deliverables of the Premium Plus Service, including monitoring of critical systems, health checks, troubleshoot training, escalation contacts and procedures
  • Be a contact for the local Account Managers with regards to the promotion of support services
  • Contribute to the team activities (regular meetings, publishing a monthly newsletter, organizing Premium Services Forum, etc
  • Maintain client relationships and build client satisfaction with designated customers by performing regular health checks of their operational environment and providing recommendations for improvement
  • Provide support on all technical problems within own area of expertise, through the provision of telephone or onsite support. Work with the customer and partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it
  • Provide technical support to the commercial staff by participating in technical reviews and giving product presentations and demos

Requirements

  • University degree in Computer Science or IT related fields, or equivalent experience
  • 10 years’ experience in systems development, finance/banking systems or operations
  • Knowledge in various Operating Systems, Networking technologies, understanding of Java technology and modern integration techniques and technologies
  • Experience in one or more of the following would be advantageous:
  • Knowledge in SWIFT products, services and solutions
  • Experience in market infrastructure (i.e., central bank, stock exchange, clearing house, central securities depository, ...) systems or operations
  • Project experience with commercial background and customer interaction
  • Willing to travel

Skills required:

  • Fluent in English and Mandarin,
  • Good knowledge of Windows Server, AIX or Linux,
  • Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.
  • Knowledge of Perl, Java, XML, Bash, JIRA is an asset
  • Knowledge of database and security technologies is an asset
  • Knowledge of Alliance interfaces is an asset
  • Strong analytical skills
  • Excellent communication, coordination and planning skills
  • Be able to work under pressure at customer location
  • A team player, willing to work in a multicultural environment

 

 

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