Helperdesk team leader - Information Technology Beijing Helperdesk team leader - Information Technology  …

in Beijing, Beijing Shi, China
Permanent, Full time
Last application, 26 May 20
in Beijing, Beijing Shi, China
Permanent, Full time
Last application, 26 May 20
Helperdesk team leader - Information Technology Beijing

Main Responsibilities /Accountabilities / Tasks

The candidate will be required to:
  • Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth
  • Managing the helpdesk team in SG China
  • Manage helpdesk service delivery through team supervising, case follow-up, quality control and regular reporting
  • Leading and managing IT projects for the helpdesk team in SG China
  • Participate regional projects for desktop side
  • Standardization and quality control of technical documentation for support applications
  • Work closely with regional USU to make sure the regional standard procedure is followed by China and China specificity is well raised and understood by the regional
  • As backup of the team to provide Help Desk hotline and technical support to SG China user
  • VIP support and care
  • Provide backup support for Operators for day to day system and user file backup and restoration for various systems
  • Perform inventory collection and management of desktop hardware with the coop with OFC
  • Handling new software request and maintain a correct software licensing record
  • Coordinate the purchasing of new desktop item between users and the Procurement team
  • Take other responsibilities given by the IT Manager

Profile Required

Candidate Profile
Academic Background
  • University degree, major in Computer Science, or related area

Working Experience /Technical Skills & Know how

  • At least 5 years Help Desk experience, of those, 2 years on supervision level
  • Good people management skill
  • Ability to communicate to technical and non-technical staff in verbal/written form in English
  • Self management skills and initiative and a proactive way of work.
  • Strong commitment in order to work long hours and shift duties
  • The ability to learn on the job and be open to technologies evolutions.
  • Outstanding experience on leading IT projects
  • A strong but friendly personality.
  • The ability to work in a multicultural atmosphere with foreign speakers.
  • Good business understanding and attention to detail
  • Ability to stay focused
  • Should have strong communication and presentation skills

Language Skills

  • Must be proficient in both written and spoken English & Mandarin

Computer Skill

  • Good understanding of ITIL to better cooperate with other skill teams
  • Good understanding of basic daily user support and helpdesk process
  • Good understanding of general desktop hardware and software in Microsoft Windows and Office
  • Sound knowledge for Windows enterprise setup including Active Directory
  • Basic knowledge for Windows scripting

Professional Qualification
  • ITIL foundation

Business Insight

As part of SG China GTS team, he / she should have commitment, strong team spirit and also good potential of being a leader with good understanding and experience for daily user support and helpdesk process

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 200008NA

Business unit: Societe Generale China Limited

Starting date: 10/06/2020

Date of publication: 13/04/2020


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