Senior System Support Analyst (9 months)

  • Competitive
  • Guangzhou, Guangdong Sheng, China Guangzhou Guangdong Sheng CN
  • Permanent, Full time
  • Bank of Montreal Asia
  • 17 Sep 18 2018-09-17

The position is responsible for the support of Infrastructure Operations in China. This includes infrastructure daily IT operations & support, incident resolution, capacity planning, monitoring, project implementation, and infrastructure metrics reports. Scope of responsibilities encompass but may not be limited to design, planning and support of IT infrastructure services for China business users

Knowledge:
 Prefer university degree/college diploma in computer science, information technology, or engineering
 7+ years of experience in Banking applications and infrastructure support responsibilities, preferably in a mixed trading and non-trading environment in China.
 Excellent hands-on experience supporting essential services such as but not limited to : Linux, Windows servers, Redhat Satellite, Active Directory, SCCM, Citrix, Oracle & SQL databases, VMware ESXi, SAN Storage
 Working knowledge of security controls for servers and enterprise such as Anti-Virus, DLP, APT, application white-listing
 Very good knowledge of other core infrastructure such as data network, firewall, Internet proxy, Load-Balancers, VMware server virtualization
 Understanding of IT risks and controls, change management, incident management

Skills:
• Possess strong communication and interpersonal skills
• Strong problem solving and analytical skills
• Solid customer service skills
• Experience in Incident Management
• Experience in root cause analysis
• Demonstrates solid teamwork skills and able to work independently
• Self-motivated, goal-oriented, customer-service oriented and able to manage change
• Able to communicate with IT Management team
• Certifications in related platforms preferred