Technical Support Senior Associate
Why this role is important to us:
About State Street What we do.
- The prime objective of the Business System Analyst is the key position in the project teams within State Street Global Technology Service (a.k.a. IT). The role is served to bridge business with correlated IT team, to understand business demand and ensure correct and consistent solution. It offers the extra opportunity for a wide view and insights of business workflow and operational model across different business lines within State Street, and good understanding how IT supports and promotes efficiency of needs of financial industry. As part of the business analyst role, the candidate also need to support team's shared responsibility as technical support.
What you will be responsible for:
Understand and explore workflow and possible business scenarios with client/end users; study, analyze and evaluate the existing business model and future process or solution.
Accomplish BA relevant artifacts (e.g. functional spec, wireframe model/data mapping) to accurately capture user and system requirements.
Drive to trouble shoot issues with analytical and validation skills, to produce comprehensive results.
Bridge business and IT team as the interface; manage user demand and expectation; collaborate with the IT team to ensure timely delivery with good quality in alignment with requirements; Identify, solve or escalate potential issues and risk through development life cycles.
Maintain effective and constructive working relationships with organizational team and user/client; ability to well communicate in person, through email or conference call.
Host and drive meetings. Participate in agile development team as the PO/BA role.
Support client change initiatives across all business lines. Provide analysis across multiple business lines as needed, coordinate with corresponding tech teams to implement the change, and communicating with both internal and external client/stakeholders on status and progress.
Effectively collaborate with business and clients to support cross-client programs and support themes, as necessary.
Able to monitor the requests through their lifecycle, actively tracking with related parties to move the status ahead. Request types cover across existing application enhancements, data extracts setup, file transmission channel setup, etc.
Assist in Root Cause Analysis for clients/business when issue arise, as well as work with tech/business teams (and client) for joint issue resolution.
What we value:
Strong analytical skills to perform quantifiable and qualitative results.
Fluent verbal & written English communication and strong interpersonal skills.
Knowledge of financial products. Good understanding of software development.
Team player; detail oriented and self-motivated to drive work to proceed with minimal supervision. Enthusiasm in work with good self-learning ability.
Experience in any of below is highly desirable:
Prior analyst role in software development, financial or data research institution
Passed CFA level 1 examination
Good use of database tools
Major in Financial or IT, or both
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility.
We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer