Business T&O Head

  • 100万+
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • United Overseas Bank China
  • 06 Feb 18 2018-02-06

Business T&O Head

Job Title       :    Business Technology & Operations Head
Function       :    Technology & Operations
Job Location:   Shanghai, HQ

Main Responsibilities:

  • Relationship Manager for : 1) Stakeholders in T&O and end-to-end customer/segment requirements; 2) Solution definition, tradeoff, budget, resource planning and allocation; 3) Manage Demand Management or Business unit’s customer service level and satisfaction
  • Leadership role for technology and operations design for local standalone processes and systems projects
  • Support  business process re-engineering and end-to-end process design:1)Trade-off solutions between ops and technology, develop ops & tech specifications and service level requirements; 2)Timely delivery of group/country projects within allocated budget and timeline
  • Strategic Planning & Business Analysis:1) proactively explore local collaboration opportunities, lead and consolidate business requirements;2)develop customer/segment roadmap for T&O based on resource capabilities and limitations;3) ensure alignment to Bank and Group’s initiatives, establish organizational governance
  • Budgeting and tracking:1) derive cost estimates for annual budget planning;2)manage/track/review overall project budget, ensure cost of delivery is aligned to local industry standards
  • Management & monitoring:1) proactively solicit and define business tradeoff against business requirements;2) balance needs across different dimensions of business
  • Project Management:1)act as single point of contact in managing customer service level and satisfaction;2) jointly accountable with Demand Managers in project planning/roll-out/review, manage/track/resolve project implementation issues and project delivery;3) negotiate business requirements with relevant counterparts

Job Requirements:

  • Education: Bachelor Degree or above
  • Years of relevant experience: At least 12 years’ experience in Banking, focusing on IT related project management, overseas experience is a must.
  • Knowledge: Banking Business Analysis experience
  • Language: Fluent English skill