• Negotiable
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Standard Chartered Bank China
  • 09 Feb 18

Digital Banking Manager

  • Location: Shanghai, Shanghai Shi, China
  • Salary: Negotiable
  • Job Type: Full time

Digital Banking

Scope of Role:

· Assist to rolloutchannel functionalities to support key Retail Banking propositions in China

· Digital Project Governance and co-ordination

· Digital Service management for BAU support

· Feasibility study of new ideas

Key Responsibilities/Challenges:

· Track and manage the reliability of digital channels by working with key T&O counterparts in country and group

· Act as the digital service manager for digital channels

· Assist and cooperate with related stakeholders to make sure projects delivered on time

· Perform and involve related UAT to ensure CRs and enhancements release with no defects.

· Monitor all counterparts (Frontline/RCC) comply with the procedures and aware of new features.

· Coordinating with Technology and Operation team to manage overall reliability of remote channel.

· Customer feedback consolidation and filter out the real/potential opportunity

· Perform market research and identify the potential opportunities to develop digital channel strategies and drive business growth

Selection Criteria:

· University degree preferably in business or technology

· 5- 8 years working experience preferable in financial industry

· Relevant experience in managing and launching business or digital projects which include implementation of a technology platform.

· Strong technical sense and business acumen

· Strong execution ability to manage, coordinate to fix or launch digital functions

· Resilience, with sense of responsibility, communication and interpersonal skills.

· Acute in identifying opportunities and resolutions.

· Result-oriented and strong execution skills

· Good command of written, spoken English and Chinese

Relevant exposure to each of the specific value streams will be advantageous to your application:

· In depth understanding of existing SC RB China's systems or processes

· In depth understanding of digital trends in China or/and overseas

· Relevant experience in distribution/digital development preferably with a financial institution