• Negotiable
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Hays Shanghai
  • 16 Aug 18
  • Shanghai, Shanghai Shi, China
  • Negotiable
  • Full time

IT Service Delivery Manager

IT Service Delivery Manager

IT Service Delivery Manager

IT Service Delivery Manager


Your new company
Our client is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. It is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.


Your new role:
Currently they are seeking an IT Service Delivery Manager to join their Shanghai Office. You will manage a sizable team of system analyst, business analyst, support professional and external vendors to maintain, manage and support existing and future digital e-commerce platforms in APAC region.
He/she is accountable for developing and executing on a service strategy that will ensure an outstanding customer service experience. He/she must also work closely with other teams to coordinate all services deliveries in the digital e-commerce area within the region.


What you'll need to succeed:
* Minimum Bachelor Degree Holder
* Information Technology or related disciplines
* 5+ System support / service management experience, preferably in digital e-commerce platforms or related systems
* 4+ years relevant experience in digital e-commerce and OMS implementation across APAC region
* 5+ years of proven team leading or management experience managing a team of highly technical staff
* Experience in managing full life cycle of project development
* Solid vendor management experience at APAC regional, with experience in liaising and managing global vendors
* ITIL and related certification is a STRONG advantage
* Strong communication skills in written & spoken English
* Fluency in spoken English
* Chinese Fluency: General Level


What you'll get in return
You will work with a global team to get excellent projects experience along with:
* Great opportunity to a new stable career
* Competitive benefits
* Excellent career development opportunities


What you need to do now:
If you're interested in the role, please contact our consultant Melissa Dong for more information, sending your CV to Melissa.dong@hays.cn or contact 021 2322 9722 for immediate response.

Shanghai, Shanghai Shi, China Shanghai Shanghai Shi CN