Infrastructure Senior Technical Analyst-[C12-AVP] 253202-

  • Competitive
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Citi China Company Limited 花旗中国
  • 24 Sep 17

Infrastructure Senior Technical Analyst-[C12-AVP] 253202-

  • Primary Location: China,Shanghai,Shanghai
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17062462


Job Function and Scope
  • Leading BAU network supporting team.
  • Leading country network team on supporting country network system daily operation independently as well as working with regional/global support team and vendors, which includes
  • Network maintenance and troubleshooting.
  • Network system upgrade according to Citigroup guideline.
  • Network system capacity planning.
  • Network related report generation and analysis.
  • Business requirement analysis and support
  • Audit & regulatory inspection support.
  • Leading network team to allocate stream on project deployment on network system implementation. Manage and implement various network related projects mainly for business expansion in China. Coordinate project logistics including vendor management, documentation, handover etc., within approved budget, schedule and ensure compliant to Citigroup relevant policies.
  • Scope covering whole Citigroup China.
Duties & Responsibilities
  • Network capacity planning and assuring a maximum utilization to the existing infrastructure resources.
  • Routine scheduling of network operation and change management.
  • Tasks and project planning, scheduling, resource delegation and deployment reviewing.
  • Closely communicate with regional/global team on network strategy and have China in same line with meeting biz mode in local.
  • Budget planning, cost control.
  • Liaison to Citigroup regional operation, engineering and integration team.
  • Interface to users on network service delivery.
  • Working closely with carriers, devices vendors. 
  • Coordinating necessary resource needs.
  • Understand the deeper demand and pain point from business on our service, proactively adapt our supporting and delivery to help business growth/transformation.
  • Studying and deploying Citigroup technology standards and procedures in country.
  • Maintaining network procedure and operational documentations.
  • Maintaining daily network operation in consistence in country. Coordinating user and global support team on problem troubleshooting and fixing.
  • Being responsible for network change management in country.
  • Follow up on various network maintenance service deliveries and contracting in country.
  • Supporting projects delivery in network portion in China.
  • Being responsible for regulatory inspection as well as internal & external audit.
Progress Reporting
  • Routine in country network report reviewing.
  • Escalating compliance issue, which is in danger of being delayed.
  • Escalating critical and necessary improvement, pending issues including unsolved service failure.


Qualification & Skill required
  • Being computer science or engineering related bachelor degree.
  • 10+ years' network operation experience with 3+ year's manager experience. The experience in banking industry is better.
  • Strong skills on network operation and service delivery management.
  • Very strong operational processing concept on change management, incident and problem management.
  • CCNP or above.
  • Strong skills to lead a team to achieve goals and success, strong on process streamline.
  • Very strong sense on compliance and information security.
  • Good skills on documentation, reporting, presentation and etc.
  • Self-motivated and highly responsible.
  • Teamwork and hardworking, available for OT.
  • Sound interpersonal communication and coordinated skills, highly capable of communication with regional/global team.
  • Sound English both in oral and written.