• Negotiable
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Standard Chartered Bank China
  • 16 Oct 17

Support Lead, LFC (Tech, Shanghai)

  • Location: Shanghai, Shanghai Shi, China
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

Scope of Role:

* Lead production service support sub streams in managing multiple country specific applications for compliance with the Group Policy & Procedures for Technology Operations including Service Level, Incident, Change and Risk Management
* Supporting BAU functions on ad-hoc business query and issues of Country specific production system, whenever necessary
* Stakeholders Management
* To handle incidents of relate production system and to follow up the production fix
* To discuss the change requests with Business and ensure the change properly deployed into production
* To manage relationships and drive quality improvement plan

Key Responsibilities/Challenges:

* Incident Handling/Production fix
o To resume the production service if there is any outages
o To conduct the root cause analysis and to identify the permanent solution
o To perform testing against the fix and perform impact analysis before applying the fix
o To ensure a stable and reliable production environment for the applications in support scope (measured by SLA)
* Request Management
o To discuss new requirements with Business due to operational or regulatory needs
o To estimate effort and cost and recommend the justification to-do or not-to-do
o To work out plan and schedule for the change
o To work with Group Team and country stakeholders to assess and manage interdependencies
o To ensure all deliverables of sub-ordinates and monitor quality follow standards
* Business, Vendors & Regulator Relationship Management
o To facilitate interactive and effective business communication
o To manage vendors to work according to the contract terms
o To engage local regulators if necessary
* Risk Management
o Conduct the KCSA exercise per defined frequency
o Escalate the issue/risks identified and propose mitigation actions
Track the progress of the risk mitigation actions until closure

Qualifications & Skills

* At least 6~8 years of IT and application support experience as a senior technology professional, preference in banking industry.
* Experienced in Fund, CSDCC, CCDC, CFETS system.
* Knowledge of Linux, oracle and WAS. Network experience is preferable.
* Solid experience in documenting requirements and technical specifications
* Application/software Development background (including end to end software development life cycle (SDLC) experience) essential
* System Development and Project Management experience is plus
* Strong Knowledge of application support methodology to manage the maintenance of complex IT systems, related infrastructure and business change initiatives
* Prior experience in servicing the information technology needs is strongly preferred
* Strong business acumen to understand business impact and risks in the Banking environment
* Excellent communicator able to work at all levels
* Strong sense of BAU prioritization
* Ability to forward plan and analyze interdependencies
* Must be a self-starter with excellent service attitude
* Analytical and be able to apply disciplined approach in delivery
* Able to lead and motivate people
* Customer oriented & focused
* Strong proficiency in spoken and written in English, proficiency in spoken and written in Chinese strong preferred

Key Roles and Responsibilities

Enter roles and responsibilities

Qualifications and Skills

Enter qualifications and skills

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.