• Competitive
  • Tianjin, Tianjin Shi, China
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-05-21

Support Manager - PSS

  • Location: Tianjin, Tianjin Shi, China
  • Salary: Competitive
  • Job Type: Full time

Support Manager - PSS

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities
  • Follow up all issues to closure

  • Take preventive measure to prevent severity incidents

  • Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.

  • Develop tools for debugging and troubleshooting

  • Prepare reports on application stability

  • Perform root cause analysis of incidents

  • Coordinate with IT Service Centre for resolution of issues

  • Ensure that back up and disaster recovery plans are executed

  • Manage incident data in Remedy

  • Participate in new projects/application reviews

  • Work with business and dev team to deliver CMS project for public website.

  • Trouble shoot web server issues (especially Tomcat and Apache)

  • Monitor and improve the overall performance of the team site

  • Good communication skills

  • Good sense of urgency, situation management skill

  • People management skill

  • Finance related


Our Ideal Candidate


Functional/Technical Skills:
  • Development programming languages - Core

  • Design - Core

  • Operating systems - Core

  • Unit Testing - I ntroductory

  • Database - Core

  • Infrastructure - Core

  • Software Config Management - Core

  • Development toolkits - Core

  • Scripting (Shell,ANT,DB) - Advanced

  • Support system interface

  • Support batch jobs - Advanced

  • Process standards - Advanced

  • Application knowledge - Advanced

  • Systems documentation - Advanced

  • Systems integration - Core

Behavioural Skills
  • Analytical and problem solving - Advanced

  • Communication - Advanced

  • Teamwork - Advanced

  • Coaching - I ntroductory

  • Stakeholder Management - I ntroductory

  • Planning and Organization - Core

  • Judgement and decision making - Core

  • Group policies and processes - Core

Specific Skills (If any) *
  • Bachelor's degree or above in computer science or engineering

  • 8-10 years working experience

  • Familiarity with SDLC - Software Development Life Cycle and Agile methodologies

  • Familiar with operations on Unix system

  • Experience in public web site setup and maintenance

  • Knowledge of Network, JAVA/J2EE, Oracle/DB2, SQL, HTML, PHP and Wordpress, URL Configuration

  • Big Data, Cloud & DevOps

  • Good communication skill and team work spirit

  • Fast learner, self initiative and positive aptitude

  • Good oral/written English

  • Can work under pressure

  • Able to prepare Technical Documentation

Mandatory Skills:

Technical Skill requirement
  • JBOSS / TOMCAT

  • Web server Apache / WebSphere

  • Oracle DB

  • Linux, Unix, Shell Scripting

  • HTML CSS, PHP, JavaScript, XML

  • Perl script

Soft Skill requirement
  • Good Communication skills

Optional Skills:


Technical Skill requirement
  • JSP, Servlets

  • Struts & Spring framework

  • Hadoop

  • Public cloud knowledge

  • Pivotal products is a plus

Familiarity Could and DevOps is a plus

Apply now to join the Bank for those with big career ambitions.