• Selon profil
  • Paris, Ile-de-France, France
  • Permanent, Full time
  • Capco
  • 2018-08-11

Client Delivery Lead

Specialized in Financial Services industry since it has been founded in 1998, CAPCO is a 4500+ consultants worldwide company, with a presence in 27 countries. Capco professionals combine an innovative thinking with an in-depth knowledge of the financial area, bringing expertise to their clients on complex technologies, package integration and IT services. Privileged partners of major leading banks and with a significant growth, CAPCO Paris is looking for a Delivery Manager for support, development and application maintenance willing to bring pragmatic organization solutions, be involved in strategic and innovative projects while leveraging battle tested methodologies.

More precisely you will be in charge of the whole delivery of a significant engagement for a major Corporate and Investment Bank, leading a worldwide team of nearly 100 FTEs, delivering Front-to-Back Run The Bank and Change The Bank operations, around several financials packages and technologies.

 

Job Overview

  • Manage the entire delivery of a Service Center including Murex, Asset Control solutions of over approximately 100 team members over 4 locations (France, London, Bangalore and Hong Kong).
  • Ensure the quality of the delivery for the entire ecosystem supporting Front-Office to Back-Office activities on Credit Derivatives, Bonds, Repos, Forex Cash and Foreign Exchange Derivatives activities, Market data delivery and Middleware communication.
  • The scope of services encompasses the following areas: Technical and Functional support, Business Analysis, Development, Release Management, Testing and Project Management activities.
  • The support and development activities serve several hundred of users worldwide.

 

Responsibilities

  • Team management
    • Manage the resources of the different teams, located in different part of the world by ensuring appropriate skills and motivation within the teams.
    • Coordinate the effort of the different teams located onshore and offshore.
    • Monitor and provide guidance to the team members and team leads regarding their daily activities.
    • Share knowledge and coach team members.
    • Ensure continuous training of the team members.
    • Leverage expertise through continuous training programs.
  • Accountability of the services, the management of the activity (improve and monitor the processes, produce dashboards, participate/manage the governance with the client, …)
  • Support activities
    • Support services comprising of both technical and functional support on Murex version MxG2000  and MX.III, Asset Control and proprietary developments (Java)
    • All levels of support are included in the provided services (L1 to L3).
  • Business Analysis activities
    • Business analysis for Back-Office, Risk Management and Front-Office users for FX Cash, Foreign Exchange Derivatives, Credit flow and Credit Derivatives, Bonds, Repos and Interest Rates activities (hedging), market data delivery
    • Provide consulting services throughout the application development and support life cycle.
    • Provide assistance to end users on complex topics.
    • Write and update documentation covering systems features and their ecosystems.
  • Development activities
    • Request management
    • Deliver solutions to complex Production problems and deliver new features to business.
    • Coordinate development projects stemming from Business (FO to BO) requirements, follow-up ongoing development work, test and assist users in the validation of new or enhanced features:
      • Collate business requirements.
      • Write specifications.
      • Unit test developments, new configuration.
      • Accompany end users in the validation and usage of existing and new features.
    • Change and release management
  • Application testing and monitoring
    • Manage the unitary testing, integration testing, end to end testing, non-regression testing, user testing.
    • Monitor Batch of End of Periods.
  • Reporting
    • Provide activity reports and KPIs to the client management.
    • Monitor and report service delivery compliant with Service Level Requirements in place.
  • Service Level management
    • Monitor and report service delivery compliant with Service Level Requirements in place.
  • Crisis management
    • Management of major Production incidents.
  • Reporting with the IT management and Business involved stakeholders.
  • Contract Management & transversal topics
    • Management of the contract negotiation and draft, Business Continuity Plan, Security awareness, etc.

 

Expected experience and knowledge:

  • At least 15 years of relevant experience in managing large IT teams (Run The Bank and Change The Bank), preferably with an offshore component.
  • Strong understanding of capital market activity and organization.
  • Strong understanding of Front-Office, Risk, Back-Office business stakes and constraints
  • Good understanding of technical architecture on Capital Market platforms
  • Client orientation is a must.
  • Strong stakeholder management skills (contact with Client managers both on business and IT side).
  • Strong sense of cross group collaborative work and team spirit.
  • Excellent communication and interpersonal skills.
  • Fluent in French and English.
Paris, Ile-de-France, France Paris Ile-de-France FR