Vice President (m/f/x) Global Service Center Management Division Business Operations Vice President (m/f/x) Global Service Center  …

Wirecard Bank AG
in Aschheim, Bayern, Germany
Permanent, Full time
Be the first to apply
Competitive
Wirecard Bank AG
in Aschheim, Bayern, Germany
Permanent, Full time
Be the first to apply
Competitive
Vice President (m/f/x) Global Service Center Management Division Business Operations
Your Duties
  • Steer Wirecard's internal and external call center providers
  • Ensure high quality to meet merchant and stakeholder's expectations
  • Develop and implement a stretagy for Wirecard's global call center/ support structure
  • Evaluate external call center providers and drive RFPs
  • Implement a global call center reporting, monitor and manage the performance as well as the quality of internal and external call centers
  • Lead, motivate and develop the direct report's team

Your Profile
  • Proven academic record as well as multiple years' experience in managing, implementing and running service center units
  • Experience in high-growth businesses, dedication to e-business and understanding of digital solutions
  • Proven success in implementing best in class processes and tools in order to foster service center excellence
  • Deep knowledge in service center processes, state of the art set-up, technology and organization of units as well as the service provider market
  • Track record in building an effective international service center environment
  • Experience in driving RFPs and negotiating agreements with external service providers
  • English of native-like proficiency, additional language skills (German) would be advantageous

This is what we offer
  • Challenging and diverse tasks with scope for introducing your own ideas and experience
  • An excellent working atmosphere in a highly-motivated and successful team with an international company culture
  • Further professional and personal development at one of the world's leading providers of payment processing
  • An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly
  • A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events

Become part of our success story. Become part of a highly qualified team, united by a vision: to make payment happen.
Have we awakened your interest? If so please use our short online form to send us your application.

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