Desktop Support Engineer Desktop Support Engineer …

Mphasis UK Ltd
in Munich, Bayern, Germany
Contract, Full time
Last application, 14 Jan 20
Mphasis UK Ltd
in Munich, Bayern, Germany
Contract, Full time
Last application, 14 Jan 20
The Desktop Support Administrator role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. Looking for: Minimum years’ experience in End User Computing.

Location :- Berlin / Hamburg / Stuttgart / Leipzig


Working technical knowledge of current protocols, operating systems and standards. 

Ability to operate tools, components and peripheral accessories. 

Microsoft Desktop Support Technician an advantage 

Software and Hardware Troubleshooting 

Windows 7, Windows 10 experience 

Routers, switches and firewall experience 

Microsoft Office 2007, 2013Office 2010 support 


Enterprise Backup Software 

PCI-DSS Knowledge 

Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools 

Knowledge of all software applications used within the organization 

Professional image and grooming 

Self-confidence and interpersonal skills 

Analytical and problem solving skills 

Good communication (both verbal and written) skills 

Planning and organizing skills

Strong listening skills .

Able to operate effectively in a team environment with both technical and non-technical team members 

Able to operate with minimal supervision 

Able to manage time effectively, set priorities appropriately, schedule call 

Able to maintain professional demeanor under stress 

Able to operate within customer standard operating procedures.

Working knowledge of SCCM, AD, Exchange 2007/2010 & 2016 and remote control tools.

Knowledge in Office 365.

Good knowledge on HP / UCS Servers & HP & CISCO UCS Enclosure Hardware.

Good knowledge on HP Blade server’s hardware.

Good knowledge on Enclosure cabling and troubleshooting.

Good knowledge on ethernet & Fiber channel connectivity issues.

Network Cabling and Patching Knowledge.

Good knowledge servers raking and de-raking.

Servers Rack patch panel issues need to be identified and fix the issues.

Floor-walk skills. (what need to be check and how to identify the errors on physically)

Knowledge on tape library issues. (Used for backups)

Knowledge on Storage devices hardware replacement.  (SAN & NAS)