• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-09-21

APAC - Senior Relationship Manager - Global Retail, Global Investor Sales and Relationship Management

APAC - Senior Relationship Manager - Global Retail, Global Investor Sales and Relationship Management

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Other Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Institutional Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18013252


Description

Senior Relationship Manager - Asia Pac
  • The ideal candidate should demonstrate a successful track record with Retail Platinum and Priority Clients together with a proven ability to work together with multiple stakeholders to deliver complex solutions and outstanding client service
  • As such the role requires a strong analytical approach to client strategy in order to execute in a systematic and measurable way together with leadership skills that rely on influence as if one had direct management responsibility
  • The Senior Relationship Management in Asia will report to the Retail Global Head of Relationship Management and the Asia Head of Investor Sales
Client Profiling:
  • Work with Sales and Client Management to fully develop Wallet and Wallet Share information to help identify gaps in product and performance
  • Identify Client gaps and or opportunities
  • Identify new opportunities as they arise with Clients and ensure Citi is best positioned to provide workable solutions
  • Anticipate broader client requirements and take ownership for specific tactical needs across the organization
Coordination with Sales:
  • Work with Sales Management to determine appropriate coverage. If needed, make any necessary introductions
  • Offer clients solutions to help them capture new business opportunities as they unfold
  • Introduce new product innovations to appropriate clients in a timely manner
  • Be focused on closing out specific challenges with respect to performance gaps with existing businesses
Relationship Development/Management:
  • Be responsible for a defined universe of Retail Platinum and Priority Accounts
  • Act as a central point of contact, particularly on any serious relationship issues
  • Be proactive in making Citi navigable for our clients
  • Build focused relationship strength with key decision makers
  • Aim to institutionalize the Citi relationship with the customer
  • Ensure we responsibly build connectivity between our senior management and client seniors for maximum relationship impact
  • Engage with the Financial Institutions Group (FIG) in Banking to explore relevant cross sell opportunities
  • Ensure that clients have appropriate and prioritized access to the firms value added resources
  • Provide clients with appropriate access to other Citi services e.g.,    Business Advisory Services, IT Solutions, Government and Regulatory Affairs, CIB, TTS and Citi Private Bank
  • Deliver the commitment and focus from our key functional partners in Risk, Legal, Compliance and Credit, Operations and Middle Office
  • Partner with our Research teams in helping to determine efficient access to Research and Corporate Access
  • Work with Product partners to determine efficient access to thought leadership content and branding events
  • Engage in the review process around client Balance Sheet, Risk and Capital provision
  • Manage our client relationship needs in accordance with the governance and control framework of the firm
  • Ensure that appropriate information control and client confidentiality is maintained at all times
  • Be aware and current with respect to the new execution and reporting requirements across the business
  • Help to educate clients with respect to the changing regulatory requirements around their business
  • Make sure that client issues are resolved in a timely fashion and/or escalated appropriately


Qualifications

Experience, Skills and Capabilities:
  • In depth experience of Markets and Securities Services products, clients and business dynamics
  • Strong intellectual grasp of the industry and with the ability to anticipate and lead the organizational response to future changes
  • Strong track record in client engagement and interaction
  • Proven ability to work closely with senior levels of management internally and externally with clients
  • A pragmatic approach to ensure limited resources are directed appropriately
  • Credibility, gravitas and proven ability to operate in a complex matrix of stakeholders across geographies and products using influence alongside authority to drive results 
  • Superior problem solving skills
  • Ability to translate vision into executable plans
  • Excellent interpersonal and communication skills
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