• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-03-18

ASP Market Lead, Operations IT Hong Kong - HSBC Operations, Services and Technology

  • Full time
  • Hong Kong
  • 18 Mar 19

ASP Market Lead, Operations IT Hong Kong - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as ASP Market Lead, Operations IT Hong Kong.

Principal responsibilities​
  • Operations is HSBC's largest global function, employing 36,000 colleagues around the world. It provides processing, oversight and delivery of customer services for HSBC Global Businesses and Functions. Working closely with Operations, Operations IT delivers products and services in ways that are simpler, better and faster, making HSBC the bank of choice for customer . Through the Operations Transformation Program, we invest in in technology, innovation, processes and people to fulfill the vision of "Think 2030".
  • Playing an integral role in supporting Country Operations Heads and Country CIOs to develop and implement IT business strategies of respective markets in alignment with global directives
  • Participating actively in service portfolio planning, understanding priorities and articulating our service value proposition to address business needs in the markets
  • Having solid understanding of service portfolio in local markets and ensuring compliance to respective internal and external regulatory requirements
  • Analyzing solution trends against business needs, and formulating innovative IT business solutions for respective local markets in alignment with global strategy
  • Navigating effectively across the organization, joining up stakeholders and making recommendation to influence decision making to drive positive results
  • Acting as a trusted advisor to provide best in class business service consultancy
  • Meeting objectives of Technology, Operations and Global Business and Global Functions in an effective and balanced manner
  • Owning delivery of Operations Transformation Program in the markets

  • Degree holder in Information Technology or related disciplines
  • Strong domain knowledge in Operations Business Service in banking industry as well as understanding of individual markets
  • Sound experience in IT project management. Strong track record in partnering to drive projects to conclusion with excellent execution
  • Excellent consultative skills and ability to form strong business relationships at all levels
  • Expert knowledge of regulatory framework relevant to specific markets in the banking industry
  • Strong background in developing compelling value propositions
  • Customer centric focus with strong commercial sense.
  • Ability to influence senior executives across multiple business units and functions through situation awareness and conflict management skills
  • Excellent communication skill in English, Cantonese and Mandarin
  • Travel may be required on a need basis

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.