AVP, Trade Operations (Focus in Customer Services) AVP, Trade Operations (Focus in Customer Services) …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
See job description for details
Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Handling multi customer services function related to Trade Finance
  • To lead a group of colleagues to deliver good customer service to internal and external customers according to the established service standards.
  • Respond to customer service issues in a timely manner
Requirements
  • Good communication skill in customer service
  • In-depth trade operations experience and knowledge on trade related international rules, regulations and practices.
  • Liaison with service provider, proposing and execution of resolution on problem and exception and handling
  • Strong sense of risk and fraud control.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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