Analyst - Technical Services Consultant Analyst - Technical Services Consultant …

Linedata Services (H.K.) Ltd
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Linedata Services (H.K.) Ltd
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
The Technical Services Consultant role requires a blend of technical ability and client facing skills. The responsibilities are split into three main areas, DR, ASP and DBA with a particular focus on the Linedata Global Hedge suite of software but also other Linedata products. Pre-emptive monitoring and problem solving are encouraged as much as reactive and proactive troubleshooting.

MAIN ACCOUNTABILITIES:

DBA – Database Administration:

  • Maintain a good knowledge of Oracle databases including 11g, 12c and 18c
  • Troubleshoot issues that arise with the Oracle database both internally on development and testing platforms and at client sites.
  • Performance tune Linedata solutions running on Oracle on internal platforms and at client sites. Mainly, but not exclusively, PL/SQL and SQL tuning.
  • Maintain a good knowledge of Oracle tuning tools and techniques.
  • Research new technologies released by Oracle and see how they can be leveraged by Linedata products
  • Maintenance and programming of installation disks for Linedata products, including Oracle installation.
  • Maintenance of housekeep and healthcheck packages.
  • Ad hoc project work for clients, including but not restricted to, upgrade work and platform migrations.
  • Documentation of DBA procedures.

ASP – Application service provider:

  • Maintain a good knowledge of Windows and Citrix administration
  • Daily monitoring checks on various ASP servers
  • Troubleshoot issues on the ASP servers, including database servers (Oracle), application servers (windows services) and Citrix servers.
  • Implementation of new ASP clients.
  • Upkeep of monitoring tools and documentation.
  • Documentation of ASP procedures.

DR – Disaster Recovery:

  • Maintain a good knowledge of Oracle disaster recovery and high availability tools and techniques including RMAN and Dataguard.
  • Maintain a good knowledge of disaster recovery solutions implemented using CA Arcserve/Xosoft and Doubletake.
  • Troubleshoot issues with any of the Linedata disaster recovery solutions.
  • Daily monitoring checks on the Linedata disaster recovery solutions
  • Installation of Linedata disaster recovery solutions.
  • Development of new disaster recovery solutions.
  • Documentation of disaster recovery procdures.

Availability:

  • Once trained, be available to enter a rotation for the out of hours Technical Services support phone. The out of hours Technical Services support phone is taken for a week at a time and the holder is also required to carry out checks on the ASP system on Sunday.
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