Analyst, Application Support Analyst, Application Support …

in Hong Kong
Permanent, Full time
Last application, 06 Oct 20
in Hong Kong
Permanent, Full time
Last application, 06 Oct 20
We have an exciting opportunity in our Hong Kong office for an application support professional that will focus on issue resolution and deliver the best user experience.

Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of more than 500 fund managers from our nine global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set. Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we were recently recognized as Best Managed Services Provider at the 2020 HFM EU Services Awards.

Just as Enfusion is committed to excellence in our solutions and services, we’re absolutely committed to the growth, development, and well-being of our people. At Enfusion, you will help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest. Similarly, Enfusion is your opportunity to pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. Whether you are developing our industry-leading technology, delivering world-class client service, creating leading edge analytics, managing critical client operations, winning new business, or supporting Enfusion's ever-expanding global footprint, you will be part of a dynamic, fast-growing, and innovative company committed to your success. Our environment is inclusive, collaborative, and entrepreneurial. We value diversity, foster and reward creative exploration, and strive to continually exceed client expectations.

What You’ll Do

  • Communicate with clients and external 3rd parties, including Prime Brokers, Fund Administrators, and other counterparties on connectivity projects
  • Strengthen our client and broker relationships through strong delivery and issue resolution
  • Work closely with the Product Management team to ensure any development requests are well defined
  • Work with our technology teams to troubleshoot and resolve application service disruptions in realtime
  • Work with global operations teams to strategically resolve any job scheduling failures or issues
  • Scope out trade EOD file and T+1 file setups for a more automated workflow
  • Solve data import issues relating to reconciliations and other priority production system functionalities
  • Contribute to process improvement and team-building related to all the above responsibilities
  • Help identify and coordinate new potential features that arise from daily product execution and escalations

Who We Need

  • 2 years of experience in a technical operations or IT role at a Hedge Fund, Prime Broker, Fund Administrator, financial technology company, or exchange
  • Bachelor’s degree in Finance, Accounting, Economics, Financial Math or related field.
  • Ability to handle and prioritize multiple tasks and work independently
  • Excellent verbal and written communication skills
  • Exposure to and familiarity with reporting and ETL tools
  • Exposure using Hudson/Jenkins is a bonus
  • People with client-facing experience is preferred

 Perks of working for Enfusion

  • Competitive Compensation and Performance bonus
  • Entrepreneurial Environment
  • Global working exposure
  • Personalized Training and Development Plan


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