- Attractive Package + Bonus
- Hong Kong
- Permanent, Full time
- Pacific Focus
- 25 Feb 18 2018-02-25
A leading investment company is looking to hire a Front Office Application Support
- Responsible for providing business systems support and development services
- Undertake daily operational checks, investigate and resolve any problems identified.
- Provide 1st and 2nd level business support to systems run in local and overseas office during Asia hours
- Resolution of day to day issues and ad hoc enquires
- Answer, evaluate and prioritise incoming help desk telephone, e-mail and in-person requests for assistance on business systems and where required, implement relevant steps to prevent re-occurrence Provide administration, support and development of all business systems that reside in local and/or overseas offices including BCP arrangements.
- Analyse business processes and functions. Work with business and the Systems Support team to develop, enhance and re-engineer operations process into program with systematic controls.
- Provide training to customers when processes change or new functionality becomes available Liaise with third party vendors for consultation and assistance in the resolution of issues and queries.
- Research and evaluate business systems developments and make recommendations to management.
- Ensure documentation of all business systems is completed and kept up to date.
- Maintain business systems operations standards and guidelines.
- Provide desktop support to end users in Hong Kong and Singapore offices
- Provide back up on daily network administrative and general infrastructure support
- Possess initiative and a ‘can do’ attitude.
- Ability to work with team members, colleagues and business units to solve problems.
- Team orientated.
- Flexible and adaptable, ability to manage work within a changing environment.
- Self-motivated, with proven ability to drive and influence.
- Able to work on shift and on-call out of working hours
- Flexible approach to working hours to accomplish urgent and ad hoc tasks.
- Strong technical background
- Language speaking : English and Canonise, preferably Mandarin