Application Support Analyst

  • competitive
  • Hong Kong
  • Permanent, Full time
  • Recruit Logic
  • 22 Jan 19

Our client is a global leader in the financial payment solution provider, they are currently looking for an Application Support Analyst to join their IT team.

Job responsibilities:

  • Participate in monitoring and maintenance of business applications and production environment and respond to exceptions by initiating the correct actions to meet the highest availability targets.
  • Gain in-depth knowledge about internal applications and their interactions in order to identify and analyze problems.
  • Make suggestions on improvements and participate in the implementation of approved improvements throughout the supported applications architecture.
  • Develop documentation and procedures for identified scenarios.
  • Identify problems and participate in problem management resolution by collecting and tracking data and progress.
  • Resolve issues regarding online transactions, system status, and procedures, downtime procedures in accordance with the service level agreement.

Job Requirements: 

  • Degree in Computing Science or related discipline
  • 2 - 5+ years experience  Application Support environment (Candidate with over 5 years will consider as a Senior)
  • Experience in Payment or Financial industry is an advantage
  • Familiar with Linux, shell script, SQL/ PLSQL
  • Self-motivated and fast learner
  • Good teamwork with excellent communication and problem-solving skills
  • Proactive, independent and proven ability to work under pressure
  • Good command in both spoken and written Mandarin & English