Application Support Analyst
- Hong Kong
- Permanent, Full time
- Recruit Logic
- 15 Nov 18
Our client is a global leader in the financial payment solution provider, they are currently looking for an Application Support Analyst to join their IT team.
- Participate in monitoring and maintenance of business applications and production environment and respond to exceptions by initiating the correct actions to meet the highest availability targets.
- Gain in-depth knowledge about internal applications and their interactions in order to identify and analyze problems.
- Make suggestions on improvements and participate in the implementation of approved improvements throughout the supported applications architecture.
- Develop documentation and procedures for identified scenarios.
- Identify problems and participate in problem management resolution by collecting and tracking data and progress.
- Resolve issues regarding online transactions, system status, and procedures, downtime procedures in accordance with the service level agreement.
- Degree in Computing Science or related discipline
- 2 - 5+ years experience Application Support environment (Candidate with over 5 years will consider as a Senior)
- Experience in Payment or Financial industry is an advantage
- Familiar with Linux, shell script, SQL/ PLSQL
- Self-motivated and fast learner
- Good teamwork with excellent communication and problem-solving skills
- Proactive, independent and proven ability to work under pressure
- Good command in both spoken and written Mandarin & English