Application Support Associate

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Equilend Holdings LLC
  • 17 Apr 18 2018-04-17

The Application Support Associate will be primarily responsible for providing technical support for the firm’s B2B multi-tier platform.

Application Support Associate Responsibilities

  • Responding to phone and email queries regarding usage of the EquiLend suite of products.
  • Troubleshooting application issues and problems.
  • Onboarding new clients to the platform.

Application Support Associate Requirements

  • Bachelor’s Degree (Technical) is required
  • Knowledge of databases and SQL
  • Unix/Linux environment experience and Shell scripting
  • Application coding experience
  • Working knowledge of XML
  • Sound MS Office skills
  • Strong analytical skills to solve problems
  • Strong willingness to learn the underlying business of securities lending
  • Financial services experience is helpful, but not required
  • Ability to work in a small company – large client setting
  • Strong written and verbal communication skills, good judgment, high ethical standards, and a strong work ethic