Asia Pacific Manager
Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.
Eight years ago, Global Client Contracting ("GCC") established a network of Qualified Negotiators, ("QNs") in each member firm to streamline global client contract negotiations. Following rapid growth in demand, the Global Easier Team ("Global Easier") was set up four years ago, to leverage and support the QN Network, and to provide a central knowledge base for our contracting efforts. Global Easier is already seen as a great success and, in January 2017, the DTTL Executive charged GCC with taking our contracting efforts up a further level; to establish Deloitte as a "peer of one" in this important aspect of client service. As a result, a new contracting approach for Global Crown Jewel (GCJ) clients has been launched in January 2018, backed up by a state-of-the-art global contract lifecycle management (gCLM) system and data repository.
Many of our largest and most important clients, particularly in the Americas and EMEA Regions, are looking to negotiate Global contracts, (master service agreements, or MSAs), with Deloitte, covering most or all of our services. This is a significant challenge, given the differences in legal systems, regulation and the member firms in the countries covered by the Deloitte Network. Meeting this challenge is an essential part of delivering a positive client experience, and a source of competitive advantage for Deloitte.
Asia Pacific headquartered clients are catching up on MSA requests with Deloitte. We have a great opportunity to take a lead in negotiating such MSAs with our clients, and thereby building competitive advantage and market share. Global Easier, including the successful candidate, will play a critical role in exploring this exciting opportunity.
Regional Easier Team: There are three Regional Easier Teams (Americas, Asia Pacific, and EMEA) which make up Global Easier. Global Easier is the conduit for Lead Client Service Partners' (LCSPs) global client contracting needs. Each Regional Easier Team is a highly responsive, single point of contact where an LCSP can get resources assigned, subject matter experts connected, or general guidance on contracting issues. Global Easier also works towards finding solutions to emerging marketplace contracting issues.
Global Easier is at the heart of the new Global Crown Jewel contracting process. It manages the negotiation process and gCLM system, use experience of past negotiations to advise key stakeholders, and monitor progress against key performance indicators. It is also the primary link between the teams dealing with each individual client negotiation and the GCC Leadership Team.
Work you'll do:
We are seeking to recruit an experienced manager who will take on the role of AP Easier Manager to join the Global Client Contracting Easier Asia Pacific Team in Hong Kong, working closely with the Regional Team Leader and the Regional Contracting Leader.
Responsibilities will include, but not be limited to:
- Manage successfully, global contract negotiations, with Deloitte clients headquartered in the region, by playing a central coordination role between all Deloitte internal parties involved. Main activities include but are not limited to:
o Triage Lead Client Service Partner (LCSP) global/regional contracting requests: assess the need, answer questions immediately if possible/appropriate; assign contracting resources (e.g., Qualified Negotiator, AP Contracting resources, Legal and Risk resources) if required, communicate to the team, assure information is entered into the gCLM system, and work with the Lead QN to manage the contracting effort;
o Work closely with the assigned negotiation teams - QNs, AP Contracting resources, Legal, Risk Manager, Subject Matter Experts (SMEs) and client team, as necessary, thereby providing appropriate advice on contracting and process, to be sure that any contract negotiation moves forward swiftly, including ensuring timely responses are received to issues put to member firms for consultation, and rapid and effective resolution of any disagreements;
o Ensure contracting/negotiation protocols are applied;
o Collaborate and coordinate contracting efforts with the Global Easier teams (Americas, Asia Pacific and EMEA);
o Participate in maintaining the contract database for global/regional contract negotiations for the Region; and
o Manage the Easier AP regional inbox where contracting requests are received
- Support the Easier Team Leader and other stakeholders to develop/manage work plan and presentations, timelines follow-up and status reporting on a variety of special and ongoing projects related to GCC's wider role to improve the quality and speed of global/regional client contracting. Take the lead and drive assigned projects
- Assist with Evaluation/Feedback processes on Qualified Negotiators
- Assist with the input of status reports, trends, and success stories for the GCC Newsletter
- Become knowledgeable on Deloitte Member Firms and services offered
- Catalogue best practices and emerging issues; call-out emerging issues/trends
- Develop a good rapport with the QN Network and good working relationship with the QN regionally and in the Global Network
- Provide guidance as part of the LCSP Concierge service when questions arise
What you'll be part of-our Deloitte Global culture:
At Deloitte, we expect results. World class-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.
In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Deloitte Global supports our talented professionals in answering the question: What impact will you make?
How you'll grow:
Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.
Benefits you'll receive:
Deloitte's Total Rewards program reflects our continued commitment to lead from the front in everything we do - that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.
Minimum 5 years of experience in professional services
Experience working effectively with all levels of our organization - must be comfortable interacting with partners and other senior leaders in DTTL and member firms
Extensive and demonstrated project management and coordination experience
Paralegal or contracting experience a plus
Direct client service experience a plus
Excellent oral and written communication/interpersonal skills
Outstanding organizational skills and highly detail oriented
Demonstrated leadership skills and ability to lead a team
Demonstrated ability to manage several projects simultaneously while meeting established deadlines
Experience working with the DTTL member firms very helpful
Understanding of business dynamics including Brand, Business Functions, Regions, Industries, etc.
Cultural sensitivity / diplomacy skills
Flexibility relative to world time zones
Ability to work effectively in a diverse work group as a member of a team
Proficiency in Microsoft Word, Excel and PowerPoint
Deloitte China refers to Deloitte Touche Tohmatsu in Hong Kong, Deloitte Touche Tohmatsu in Macau, Deloitte Touche Tohmatsu Certified Public Accountants LLP in the Chinese Mainland and their respective affiliates practising in Hong Kong, Macau and the Chinese Mainland.
Requisition code: CN175220