Asia Production Services Manager - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 21 Sep 18 2018-09-21

Asia Production Services Manager - HSBC Operations, Services and Technology

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Asia Production Services Manager.

Principal responsibilities

  • Take the leadership role in the team to define global iSeries standard Production Support tools, processes and practice in line with global strategy and direction in order to maximize the benefits as well as the strategic impact of the defined standard
  • Lead the team to provide iSeries follow the sun global production support, manage the changes in implementing the strategic solutions through its design, implementation and transition into ongoing production service.
  • Identify and work on initiatives for process efficiency and service improvement projects to achieve effective and efficiency
  • Drive process improvements and cost efficiency initiatives as well as to communicate on new enhancements to enable understanding and maximizing the uptake to drive benefits
  • Manage the onboarding of new and enhanced solutions to ensure the compliance of both service acceptance criteria and existing service requirements
  • Emphasize on ongoing service process governance and end to end environment delivery management to enable service quality are met
  • Manage overall daily communication with the iSeries Management, local Management, stakeholders, business users and customers
  • Enhance the ongoing production service to increase customer satisfaction
  • Establish and enhance resources capacity demand view to facilitate group domain resources planning to deliver a smooth and effective service
  • Establish and enhance Key Performance Indicators to measure and report service levels against targets
  • Govern the process, infrastructure and software standardization to minimize exceptions
  • Functional reporting to the Global Head of Production Services in IT Infrastructure Delivery, Enterprise Services, iSeries.


Qualifications
Requirements
  • ​University graduate with a degree in computer science, information technology or a related discipline with at extensive working experience in Finance or IT service industry
  • Strong leadership and management ability, with good employee motivation skills
  • Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all levels
  • Proven IT and operational experience, with a strong client service record and a service delivery focused mind set
  • Able to articulate a challenging strategic vision and motivate people to achieve related goals
  • Strong relationship management, risk or operational skills
  • Strong strategic thinking skills and the capability to deliver a change program whilst also managing an important, growing customer facing run the bank service
  • Solid planning and organizational skills, with a proven ability to prioritize competing demands
  • Experience of working in a highly matrix environment
  • Able to lead the team to manage incidents during odd hours
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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