Assistant /Deputy Customer Services Manager_(Corporate Client) (Group Customer Services Centre) Assistant /Deputy Customer Services  …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Assistant /Deputy Customer Services Manager_(Corporate Client) (Group Customer Services Centre)
Responsibilities:
  • Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
  • Process the account maintenance of Corporate Banking Services Online and the operation of cash management products
  • Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality
  • Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
  • Work as a team player with product specialist and relationship manager to conduct client visits and business analysis, review product and services mix in order to achieve revenue growth
Requirements:
  • Diploma holder or above
  • At least 2-year solid working experience in banking industry, including 1 year related to cash management, corporate internet banking, remittance, account opening and maintenance
  • Good knowledge in accounting
  • Good analytical and numerical skills
  • Good command of both spoken and written English and Chinese. Mandarin is an advantage.

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