Assistant Manager Customer Contact Management - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 21 Sep 18 2018-09-21

Assistant Manager Customer Contact Management - Retail Banking and Wealth Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves more than 38 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Assistant Manager Customer Contact Management.

Principal responsibilities

  • Work closely with the Customer Relationship Management team to implement customer acquisition, retention and event based targeting strategies and campaigns across all channels and track their success
  • Collaborate with various departments to design, develop and deploy management reports, dashboards and business intelligence solutions to fulfill the business need under considerable deadline pressure
  • Provide technical leadership and subject matter expertise on data management process design
  • Meet with Client management and Senior Information Management stakeholders to discuss the business requirements for the information to be delivered
  • Make recommendations and drive towards consensus regarding the appropriate data sources, business rules, and end product content or format and delivery mechanisms to meet requirements
  • Design, develop and test complex programs or queries according to business specifications and in alignment with Group policies or standards.
  • Ensure team members transform the business requirements into programs and processes to deliver high quality information deliverables for example analysis, management information reporting, data extracts, campaign files in both a regularly scheduled and ad hoc fashion
  • Mentor and develop team members on their programming techniques for Business Intelligence, Data mining and analytical tools in order to improve effectiveness and cost efficiency.
  • Contribute to Data Management programmes and practices to improve data standards, data quality and data stewardship.

  • Relevant Degree, in Mathematics, Statistics, Quantitative Analysis, Computer Science or related field. Advanced degree preferred.
  • Extensive banking experience in Customer Relationship Management, business analysis and data analytics.
  • Proven experience in data mining or analysis or database management experience or equivalent.
  • Experience working with Compliance or banking operation related matters.
  • Solid experience on SQL writing and SAS programming skills.
  • Experience in UNIX, Teradata, VBA, QlikSense, Python, Celebrus as well as pertinent mainframe systems and software packages or equivalent would be an advantage.
  • Strong communication, analytical, organizational, interpersonal skills are required, including the capacity to articulate the case for information management in the language of business.
  • Ability to work effectively under pressure with competing and rapidly changing priorities
  • Ability to develop cohesive working relationships with internal or external stakeholders
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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