Assistant Manager, Member Services - HSBC Securities Services

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 Jun 18 2018-06-19

Assistant Manager, Member Services - HSBC Securities Services

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Assistant Manager, Member Services .

Principal responsibilities

  • Assist to review team overall deliverables for Mandatory Provident Fund and Occupational Retirement Schemes Ordinance schemes
  • Handle specific client requests and escalations from members, employers, fund managers, external trustees and authorities
  • Ensure compliance with legislation, trust deed, policy and procedures is consistent across the team
  • Driving the organization for excellent, maintain successful and mutually supportive working relationships with all staff members
  • Key drivers of system and procedures to achieve efficiency and effectiveness of operation
  • Key contact to major clients. Provide value added advice and resolve issues for clients, managing client expectations

  • University degree in Business or related discipline
  • Extensive working experience within areas of pension funds, Occupational Retirement Schemes Ordinance schemes and Mandatory Provident Fund
  • Good people management skills with the ability to lead, coach and supervise a team
  • Client focused with good customer service skills and the ability to handle multiple tasks, work under pressure and meet deadlines
  • Flexible in a dynamic environment and proactive in driving change
  • Good communication skills in both English and Chinese, proficiency in Putonghua is a plus
  • Strong computer skills in Word, Excel, PowerPoint and Chinese Word Processing
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.