Assistant Relationship Management Support Manager - Commercial Banking

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 25 Sep 18 2018-09-25

Assistant Relationship Management Support Manager - Commercial Banking

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high caliber professional to join our team as Assistant Relationship Management Support Manager.

Principal responsibilities

  • Validate and ensure outputs from relationship management team are in line with regulatory, compliance and internal standard through screening or sample checking.
  • Ensure Relationship Management Team is aware of quality and compliance status through collations of checking results,
  • Deliver refresher training or briefing to the team and ensure awareness of latest regulatory, compliance and internal standard requirement and frequent errors
  • Share best practices within and among relationship team or internal working partners
  • Provide effective and efficient operational support to the relationship management team in particular on complex relationships and complicated operation requests
  • Provide input and suggestions on process streamlining and various control mechanisms
  • Provide coaching to new or inexperienced Customer Services Officers on operational OR regulatory OR compliance issues

  • Bachelor Degree preferably in Business Management, Finance or Accounting or possess relevant commercial experience in the area of relationship management and, or service quality management
  • Good interpersonal skills and commercial acumen
  • Good analytical ability and strong writing skill for quality delivery of management reporting
  • Demonstrate basic knowledge on market and industry knowledge, market intelligence and product awareness
  • Strong understanding on compliance of regulations, internal guideline and standards
  • Able to organize and deliver results under pressure
  • Sound knowledge of Commercial Banking products
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.