Assistant Vice President, Policy & Procedure Assistant Vice President, Policy & Procedure …

DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Assistant Vice President, Policy & Procedure
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Job Description

Process design/Process Improvement

  • Establish and enhance policies & procedures/guidelines for CBG business operations and consumer banking products/services to ensure full compliance with regulatory requirements & corporate guidelines and adequate control.
  • Regular review of end to end processes, identify areas for continuous improvement to ensure operational effectiveness, sufficient control and risk mitigation are in place
  • Take proactive role to provide operational requirement for system enhancement to automate manual processes and build in control
  • Prepare and maintain documentation including terms & conditions, forms and vouches to promote effective operations and protection of interest to both the Bank and customer with compliance to corporate & regulatory requirements
  • Assess, implement and support any improvement ideas that are supported with business justification
Daily Support

  • Provide professional hotline services
  • Periodical review of training material s for CB Products

New Product/services support

  • Participate and support NPA process from CBG business operation perspective to ensure that the operational risk is assessed, addressed and mitigated
  • Support and coordinate with other related departments in implementation of the new product/service in respect of workflow, processes and form design
  • Ensure that the operation procedures for new products / service are effective and compliant with group policies/guidelines and regulatory requirements
  • Conduct briefing to branches as appropriate and necessary

Compliance & Control

  • Work closely with but not limited to Audit, Legal and Compliance, Products and other CBG COO office teams on internal control review, audit and regulatory examination
  • Prepare process checklist for branch on thematic audit review
  • Ensure all consumer banking products / services / business operations that are in compliance with the group policies/guidelines & regulatory requirements prior to implementation
  • Monitor and make sure that audit and regulator's comments are well addressed
  • Ensure SLA with support units to meet business needs and regulatory requirements

Participate and support major projects that have impact on business operation processes and procedures


  • University graduate or equivalent
  • License registration with HKMA is preferable to ensure full compliance with regulatory requirement
  • Strong field knowledge in banking & branch operations and related regulations
  • Decisive, analytical & methodical
  • Able to work independently and under pressure
  • 5 years in banking policies & procedures or equiv

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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