Associate Director, Process Optimization, Employee Benefits

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Manulife Hong Kong
  • 25 May 18 2018-05-25

Associate Director, Process Optimization, Employee Benefits

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary:

The position is responsible to assist the AVP/Senior Director, Process Optimization, in devising, planning and implementing the business or regulatory initiatives to ensure the deliverables achieve the target objectives and missions, as well as their compliance with the relevant procedures and legislation. With an aim to streamline the operational processes and enhance the operational efficiency and effectiveness, the position holder contributes to the drawing up of relevant proposals, recommendations, policies and measures, in order to cope with the evolving legislative requirements, customer expectation, business prospect and directions, as well as the corporate strategy. To this end, the position holder is tasked to assist the AVP/Senior Director to conduct feasibility study, business analysis, process or system assessment, where the holder is engaged in ongoing liaison with various stakeholders throughout the planning, monitoring and implementation stages.


  • Assist to plan and implement EB customer service and operation initiatives to complement the company's strategic pillars and business objectives.
  • Assist to draw up procedures and good practices leading to operational efficiency and service excellence.
  • Conduct research and compile statistics for the formulation of policies and measures leading to operational efficiency, service excellence and compliance with the regulatory requirements.
  • In light of the latest legislative changes, amongst others, the eMPF on the pipeline, help address possible gaps and opportunities by making recommendations for procedural or system change.
  • Render support to promulgate the usage of electronic solutions to meet the future challenge of the industry, tag on the development of eMPF and increasing extent of e-means applications.
  • Observe the procedures to monitor the implementation of initiatives and escalate any issues to management.
  • Liaise with cross-functional stakeholders as and when necessary.
  • Prepare management reports or papers as required.
  • Provide secondary support to QA function overseen by the AVP.
  • Take up ad hoc tasks as assigned.

  • Degree holder in any discipline.
  • Over 10 years' working experience in compliance/risk management/project management/business process management/operation preferably in pension sector.
  • Possess solid knowledge of the retirement benefits, pension market, MPF legislation and its system.

  • Self-starter who works independently and proactively
  • Competent in logical and analytical attributes
  • Effective and collaborative team player, able to work effectively with cross-functional stakeholders
  • Excellent interpersonal, communication and organizational skills
  • Proficient in both English and Chinese language

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.