Associate, Webmaster Associate, Webmaster …

Standard Chartered Bank
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
Associate, Webmaster
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Strategy

  • This role is central to ensuring the relevance of the public website to all audiences, the accuracy and availability of information onsite, the optimal performance of the website and the security of the website.
Business

The measures of success consist of (but not limited to):
  • Successfully implementing Adobe Analytics and Test & Target tool for Hong Kong, by building the A/B and multivariate tests and tracking performance on analytics dashboards
  • Maintaining, managing and updating a functional, easy-to-use and up-to-date website
  • Managing and continuously optimizing the performance of the website (e.g. for SEO and conversion), continuously driving toward a best-in-class onsite experience
  • Ensuring that a compliance focus is embedded across the website and that regulatory requirements are satisfied while risks are mitigated and addressed
  • Managing all stakeholders involved in Hong Kong web management, translating their business requirements into technical implementation, and managing Hong Kong website backlog
Processes

  • Supporting the implementation of Adobe Analytics and Test & Target tools to drive digital sales through granular customer tracking onsite as well as testing and personalization of onsite experiences
  • Managing, maintaining and improving the performance of Hong Kong website, while ensuring the website security, mitigating the risks and managing the stakeholders involved in website management
People and Talent

  • It requires not only a strong technical background, but also excellent stakeholder management and communication skills, while balancing a creative eye with an analytical mind.
Risk Management

  • Ensure and monitor security of the website and data integrity and perform necessary updates
  • Identify, assess, monitor, control and mitigate risks related to website management
Governance

  • Display awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Hong Kong, Retail Banking, Digital Banking, Web Management Team to achieve the outcomes set out in the Bank's Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders

  • Hong Kong Head, Digital Banking
  • Hong Kong Head, Digital Acquisition / Web
  • Hong Kong Heads, Products
  • Hong Kong Heads, Segments
  • Hong Kong Head, Wealth Management
  • Hong Kong Head, Brand and Marketing
  • Hong Kong Head, Digital Marketing
  • Hong Kong Head, Retail Analytics
  • Hong Kong Legal and Compliance, Retail Banking
  • Regional Head, Digital Banking
  • Group Head, Web Management
  • Group Head, Digital Acquisition
  • Group Head, Brand and Marketing
  • Group Head, Digital Marketing
  • Group Legal and Compliance, Retail Banking
Other Responsibilities

  • Web analytics and test & target implementation
  • Support the implementation of Adobe analytics, including UAT
  • Support the implementation of Adobe Target, including creation of a set of landing pages in Chinese and English, and participating into the A/B and multivariate tests
  • Track the performance of the tests, continuously optimize them and propose ideas for further optimization
  • Website maintenance and management
  • Ensure functionality and efficiency of website
  • Content manage digital assets using Wordpress
  • Launch new and update existing promotions, products and campaigns
  • Develop new web pages, landing pages and microsites as required
  • Develop/debug/fix/troubleshoot user interfaces for mobile and web channels
  • Assist with content development and information architecture
  • Ensure availability of web assets to users at all times
  • Test website across browsers, operating systems and devices
  • Ensure consistency and optimization of web design with company policies
  • Resolve issues if and when they arise
  • Contribute to the documentation of web assets and Hong Kong procedures and framework
  • Website performance management
  • Ensure performance of web assets
  • Measure the performance of current and new user journeys and optimize them in the light of measurement data
  • Continually drive toward a best-in-class website experience through ongoing website optimization leveraging analytics
  • Interpret relevant data, identify key issues and put in place appropriate controls and measures
  • Monitor online traffic and conversions
  • Website security and risk management
  • Ensure and monitor security of the website and data integrity and perform necessary updates
  • Identify, assess, monitor, control and mitigate risks related to website management
  • Display awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
  • Stakeholder management
  • Collaborate with key stakeholders, gather their specifications/requirements to interpret and operationalize them
  • Read business requirements and turn them into technical implementation
  • Work closely with cross-segment and cross-functional teams to achieve web objectives
  • Effectively manage priorities and backlog, and communicate workload, status and timelines with stakeholders

Our Ideal Candidate
  • Must have Hands-on expert level technical skills:
    • HTML5 / CSS3 / Vanilla Javascript / jQuery
    • Web performance, Accessibility and Standards - strong grip of (W3C) standards
    • WordPress development and content publishing
    • Adobe Analytics and Google Analytics
    • Adobe Target
    • Responsive and adaptive layouts
    • Search Engine Optimisation
  • At-least 3 years of experience in similar position in managing multi lingual website
  • Proven experience as Web Developer
  • Working knowledge of website management tools
  • Strong troubleshooting and analytical abilities
  • Fluency in Traditional Chinese and English
  • Excellent stakeholder management, presentation, collaboration and communication skills
  • Being thorough and precise, with excellent project management and follow-up skills
  • Experience in conducting competitor and customer analysis
  • Excellent interpersonal, communication and teamwork skills
  • Ability to generate creative ideas
  • Attention to detail and outstanding organizational skills
  • Should be able to adapt to new technologies proactively and have the motivation to keep their skills and industry knowledge up to date
  • BSc/BA in Computer Science, Design or a related field is preferred

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
Standard Chartered Bank logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...