Business Analyst Business Analyst …

Capco is a global consultancy dedicated solely to the Financial Services industry, with over 20 offices in Asia, North America and Europe. We are the Swiss Army Knife of the financial services industry, helping our clients deliver projects. Capco Hong Kong is looking for Business Analyst

A Word About Us

Capco is a global consultancy dedicated solely to the Financial Services industry, with over 20 offices in Asia, North America and Europe. We are the Swiss Army Knife of the financial services industry, helping our clients deliver projects in areas including:

• Banking
• Capital Markets
• Finance, Risk & Compliance
• Insurance
• Payments
• Wealth & Investment Management
• Digital 

 

As financial institutions are hit with waves of regulation, cost pressures and the rise of non-traditional competitors, we help our clients simplify complexity to remain relevant. With our deep Financial Services expertise combined with our nimble entrepreneurial values, we think like a start-up and execute like a Multi-National. 

Through our hands-on consulting expertise, we go beyond strategy. We create target operating models, reduce costs, design digital interfaces, reengineer processes, manage risk and regulatory compliance.

Capco Asia Pacific currently operates in four locations – Hong Kong (Asia Headquarters), Singapore, Kuala Lumpur, and Thailand, with each office conveniently located in the central business district. Our people are passionate about collaborating with our clients to tackle the pressing issues facing Asia’s financial services industry, and we’ve stably grown to over 1,000 people in APAC as a result.

About Business Analyst Role:

As a Business Analyst, you work closely with our customers and the UX design and Development team. You are responsible for analyzing, capturing, and prioritizing the requirements for the new customer experience initiatives of our customers. You will need to manage customer expectations and help them to translate their vision into a project that can be implemented within time and budget. Assist management in resolving business issues in an effective and productive manner. Design, document and re-engineer business processes and publish business metrics results. The job comes with great responsibility and offers the opportunity to work side by side with our customers and guide them to achieve desired outcomes.

Key Responsibilities:

• Performs analyses of the business goals, objectives and needs of the general business environment for appropriate Capco segment, division, group or line of business.
• Performs research and analysis to support business operations and presents findings to manager or project leader
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Gather, define, and prioritize requirements of the project in close collaboration with the client
• Write functional requirements using use case specifications or user stories
• Perform business process gap analysis and manage requirement change
• Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success
• Collaborate closely with technical teams to configure / optimize the customer experience

 Key Requirements:

 Types of experience & skills that we are looking for: 

• University education and degree (preferable business or IT related), and strong academic record.
• Experience working in the scrum environment 
• Experience with Web Content Management
• Experience with Digital Marketing Tools
• Experience in requirements management and/or process modeling
• Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM, Waterfall
• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
• Excellent written and verbal skills in English
• Perseverance and pragmatism to solve complex problems
• Ability to perform under pressure
• Ability to work in a multicultural and international environment