Business Analyst - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 19 Jan 19

Business Analyst - HSBC Operations, Services and Technology

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices. It employs around 8,500 employees globally and comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and PMO, and Risk and Administration. Collectively, these areas define and deliver HSBC's technology strategy to support the Group's goals.

We are currently seeking a high caliber professional to join our team as Business Analyst.

Principal responsibilities

  • End to end support of the Retail Network sales performance management business tool within an Agile environment
  • Business requirements gathering, documentation and elaboration
  • Managing clarifications with senior business stakeholders based outside of China
  • QA Support
  • Test Matrix, Case Creation and Execution
  • Defect Tracking and Resolution
  • Play back of the test results to the key business stakeholders
  • Interaction with both onshore and offshore team members, such as India, China, Hong Kong, United Kingdom or Poland
  • Communicating directly with the pod about Business requirements in support of the overall system solution
  • Communicating directly with the key business stakeholders to thoroughly understand not just the requirements but the overall business tool application behaviours

  • Proven end to end experience in preparing business requirement documents, solution design documents and presentation materials in an dynamic Agile environment
  • Proven experience in preparing, executing and presenting test case results to senior business stakeholders in support of business tool upgrades and deployments.
  • Proven experience working in an Agile environment
  • Capable to communicate with stakeholders in English, both verbal and written, as it relates to discussions covering requirement clarification, solution proposal walk through, QA test results, and Application Production Support
  • Having basic COGNOS technical background regarding system integration design or capabilities and interacting with our engineering teams
  • Knowledge or working experience on investment or Retail Bank business domain
  • Business Tool Production Support, such as Addressing business queries, investigation and problem solving
  • Proficient in excel, word, and powerpoint
  • Proficient in spoken Mandarin, Cantonese and English
  • Proficient in communicating in written English

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.