Business Analyst - Retail Banking

  • Excellent Salary on offer
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Chandler Macleod
  • 21 May 18 2018-05-21

We are currently seeking a high caliber professional to join our team as Business Analyst

We are currently seeking a high caliber professional to join our team as Business Analyst.


Principal responsibilities

  • Responsible for the multi channel customer experience delivered by cross functional teams
  • Support and engage with cross functional and market teams with no direct line responsibility for those individuals
  • Creating, designing wireframes, process flows, user personas, and journey maps
  • Using storyboarding, task analysis, and user research tasks to capture and develop user requirements
  • Engaging with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams, etc. to document design options and recommendations
  • Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, long term trends, user segmentation and regression models
  • Identifying opportunities for straight through approval or processing through data automation and workflow automation
  • Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria
  • Identify and document scenarios and user acceptance criteria and to drive testing
  • Assist with change management activities to ensure new journey is understood by staff




  • ​Bachelor's degree in related field or commensurate practical experience
  • Banking experience preferred, or at least from Financial Institutions
  • Previous experiences in a Business Analyst Role
  • Agile methodology and ways of working experience
  • Exceptional interpersonal and influencing skills, including verbal and written communication skills
  • Adaptability and flexibility to respond quickly to changing priorities
  • Ability to build strong relationships with stakeholders based on a good understanding of their objectives and the services they require to meet those objectives.
  • Ability to think innovatively to find creative solutions, with a proactive approach to problem solving.
  • Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data. 
  • Experience in developing business case, business requirements, and impact assessments.
  • Experience in leading teams of Subject Matter Experts with broad range of analytical skills.
  • Awareness of User Centered Design methodology, sourcing of customer insight and importance of customer testing