Responsibilities:

• Conduct end-to-end business analysis and facilitate workshops to define business requirements and support product roadmap planning.

• Gather, analyze, and document requirements from multiple business units, and translate them into clear and detailed user stories.

• Collaborate with business and technology stakeholders to identify issues, understand key business needs, and build a prioritized backlog based on business value.

• Work closely with UX/UI teams to ensure usability considerations are captured and accurately reflected in the requirements and proposed solutions.

• Assess the feasibility and impacts of proposed designs, features, and solutions from both business and technical perspectives.

• Lead and facilitate backlog grooming and refinement sessions with development teams to ensure requirements are well understood and ready for delivery.

• Act as a key liaison between business units and delivery teams, providing timely clarifications and ensuring smooth, transparent communication.

• Contribute as part of a high-performing solution delivery team (including Business/Tech BAs, Developers, and Product Owners) to drive initiatives and implementations across markets.

Requirements:

• Bachelor's degree in a relevant discipline (such as Business, Information Systems, or related fields).

• Minimum 5 years of experience in insurance domain, in a business analysis or similar role.

• Strong knowledge of insurance, with exposure to claims operations considered a distinct advantage.

• Solid experience working on customer-facing digital platforms, such as mobile apps or web-based applications.

• Solid understanding of Agile methodologies and hands-on experience with Agile tools such as JIRA and Confluence.

• Proven experience acting as a domain subject matter expert (SME) in delivering key projects using Agile practices.

• Self-motivated, able to manage multiple tasks and priorities, and perform effectively under pressure.

• Strong analytical and problem-solving skills, with high attention to detail and sound business judgment.

• Excellent interpersonal and communication skills, with demonstrated ability to manage and influence diverse stakeholders.

• Excellent communication skills in both Cantonese and English are essential.