Business Continuity Manager - APAC

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • FIL Investment Management (Hong Kong) Limited
  • 26 Sep 17 2017-09-26

The BCP Continuity Manager is responsible for APAC BCM reporting to the Head of Business Continuity.

About Fidelity International

Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

Find out more about what we do, our history, and how you could be a part of our future at www.fidelityrecruitment.com/about-us

Our Values

All of our people must be able to demonstrate affinity with the Fidelity core values:

Innovation - Being willing to experiment and try new and better ways to serve our clients.

Integrity - Taking personal responsibility for always acting in the best interests of our clients.

Excellence - Striving to be the best while knowing we can always be better next time.

Our Behaviours

All of our people must be able to operate in accordance with our behaviours:

Commitment - We are committed to our clients and proud to work for Fidelity. We push through obstacles to make things happen; we make decisions quickly and thoughtfully. We are individually committed to building a culture of excellence.

Collaboration - We collaborate with colleagues, seek alternative views, invite different ideas and always challenge traditional thinking. This approach allows us to create a whole that is much greater than the sum of its parts.

Client Focus - We are expected to, and measured on, our ability to put our client first. We go the extra mile to understand their needs and strive to exceed their expectations. We listen carefully, we communicate clearly, and we're quick to respond. We're respectful of the trust placed in us to manage their money.

Department Description

Global Risk:

The risk team in Fidelity covers the management oversight of Fidelity's risk profile including key risk frameworks, policies and procedures and oversight and challenge processes. The team partner with the businesses to ensure Fidelity manages its risk profile within defined risk appetite.

The team is circa 50-strong, and growing, covering all facets of risk management including investment, operational, enterprise, and technology risk.

Business Continuity Management:

The Business Continuity Management team sits within the Global Risk function and is responsible for ensuring practices are in place to understand, evaluate, measure, monitor and support business continuity planning across the enterprise.

Purpose of your role

The BCP Continuity Manager is responsible for APAC BCM reporting to the Head of Business Continuity.

Key Responsibilities

Business Partner Liaison

  • Build and sustain trusting, collaborative relationships and alliances across functional, organizational, and geographical boundaries
  • Collaborate with internal business partners to identify and communicate organizational risks to meet stated objectives. (Where appropriate offer alternative and reasonable solutions)

    On-Call / Event Management

  • Lead cross organizational event management situations for any crisis arising from a significant business disruption in the production, technical or physical operation
  • Responsibilities include facilitating the communication between operational leaders and subject matter experts (SME's) to identify and assess the operational impact of outages, development of action plans for mitigation, and communicate outage status and closure notifications

    Regional Recovery/Resiliency/Continuity

  • Partner with Business Units and Regional Management to develop continuity strategies that ensure business recovery in the event of an outage
  • Facilitate/participate in regional recovery exercises and events
  • Effectively communicate across multiple organizations before/during/after events that impact business operations (i.e. Severe Weather, Building Issues, System Failures, etc…)

    Program Strategy

  • Lead/participate in initiatives that support Fidelity's Business Continuity Program
  • Facilitate program updates to Fidelity Investments risk operating model as a result of changes to regulatory requirements and industry best practices

Key Responsibilities

Business Partner Liaison

  • Build and sustain trusting, collaborative relationships and alliances across functional, organizational, and geographical boundaries
  • Collaborate with internal business partners to identify and communicate organizational risks to meet stated objectives. (Where appropriate offer alternative and reasonable solutions)

    On-Call / Event Management

  • Lead cross organizational event management situations for any crisis arising from a significant business disruption in the production, technical or physical operation
  • Responsibilities include facilitating the communication between operational leaders and subject matter experts (SME's) to identify and assess the operational impact of outages, development of action plans for mitigation, and communicate outage status and closure notifications

    Regional Recovery/Resiliency/Continuity

  • Partner with Business Units and Regional Management to develop continuity strategies that ensure business recovery in the event of an outage
  • Facilitate/participate in regional recovery exercises and events
  • Effectively communicate across multiple organizations before/during/after events that impact business operations (i.e. Severe Weather, Building Issues, System Failures, etc…)

    Program Strategy

  • Lead/participate in initiatives that support Fidelity's Business Continuity Program
  • Facilitate program updates to Fidelity Investments risk operating model as a result of changes to regulatory requirements and industry best practices