Business Process Streamlining Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 20 Sep 18 2018-09-20

Business Process Streamlining Manager - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Business Process Streamlining Manager .

Principal responsibilities

  • Identify business process improvements to contribute to cost savings, revenue enhancement and customer experience improvement
  • Drive and provide support to the business streamlining projects
  • Implement the process improvements and changes in Asia Pacific countries
  • Engage key stakeholders in measurement and reporting of business services metrics on our most important processes and products
  • Manage the reporting of project progress to Retail Banking and Wealth Management streamlining board
  • Collaborate and co ordinate global, regional and local teams across functional boundaries, ensuring all keys areas of risk, efficiency and effectiveness are covered and deliver successful end to end reengineering projects
  • Ensure standard guidelines and definitions are applied consistently in countries
  • Identify and share best practices of streamlining processes in countries

  • Degree holder
  • A creative thinker who has a strong desire to challenge existing work practices and effect positive change to enable the bank to meet its strategic aims
  • Evidence of identifying change and improvements in Retail Banking and Wealth Management processes or procedures
  • Strong track record of applying influencing skills to motivate and engage key stakeholders to effectively implement business process changes with measurable financial and qualitative benefits
  • Experience of the end to end processes relating to Retail Banking and Wealth Management branches and products including credit cards will be an advantage
  • Outstanding interpersonal and stakeholder management skills
  • Strong influencing skills with proven ability to communicate effectively at all levels of management
  • Excellent analysis and problem solving capabilities applied with demonstrable impact in projects
  • Good knowledge and experience of business process reengineering. six sigma training and qualification would be preferable
  • Excellent written and verbal communication skills
You'll achieve more when you join HSBC.

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