• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-09-19

C14 SVP 253208 Infrastructure Group Manager

C14 SVP 253208 Infrastructure Group Manager

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18044911


  • As the Citi Technology Infrastructure Head for Hong Kong, the candidate will be responsible for the IT Infrastructure in the country covering 30 locations including campus sites and branches. The position will lead a team of 30+ direct staff and contractors to deliver IT products and services to the local business franchise.
Key Responsibilities:
  • Manage and develop strong working relationships with country business groups. 
  • Administer, manage and implement global and regional technology infrastructure initiatives in accordance with the overall business goals of the country.
  • Plan and budget for the organization based on short-term and long-term goals, encompassing operations, equipment and staffing to address primarily Wintel, voice and data network needs, across all sectors and branches.
  • Manage financials in a cost effective manner. Key responsibilities include yearly budgeting, expense management, business allocation model/methodology and monthly financials management reporting.
  • Coordinate the planning and budgeting cycle of the business with project technology resource requirements and its associated costs.
  • Evaluate new technology and assess applicability to the requirements of country; identify and evaluate potential areas of improvement through the use of new technology.
  • Ensure country resources work closely and effectively with regional service domain to provide quality service delivery to the businesses and clients.
  • Manage country resources in an effective and efficient manner to meet productivity ratio target and fulfilling agreed service level with businesses.
  • Manage a multiple vendor environment with to achieve optimum results from a technical, cost and service delivery perspective. 
  • Establish control and governance in compliance with local and organizational regulatory requirements, including enforcing CTI standard operational processes, effective Manager Control Assessment (MCA), and satisfying audit requirements


Key Skills
  • Experience in IT Infrastructure operational management and control.
  • Experience in financial management and allocation policies.
  • Conversant with emerging information technology and systems, specifically in the following areas:
  •  End-user computing
  •  Servers & Storage
  •  Data and Voice Network
  • PABX systems, Voicemail systems, Call Center Infrastructure
  • Excellent interpersonal and communication skills.
  • Ability to work in a team of diverse skill sets and cultures.
  • Proactive, with a can do attitude.
  • Experience in managing multiple technology groups and ensuring consistent process delivery
  • Degree in Information Technology/Business Administration or related fields.
  • Minimum 7 years of managerial experience in the area of infrastructure technology.
Hong Kong Hong Kong Hong Kong HK