• Competitive compensation will be offered.
  • Hong Kong
  • Permanent, Full time
  • J.P. Morgan
  • 22 Mar 18

CIB F&BM - Business Support Management – Associate

  • 170081019
  • Hong Kong
  • Accounting/Finance/Audit/Risk

Businss Support Management role in CIB

Asia CIB Business Support Management (BSM) serves as a cross-LOB partner to CIB Front Office in Asia Pacific, working closely with respective business managers, senior management and all related support groups (Finance, Legal & Compliance, ITRSM, BCO and HR).  The principal activities of the group are:

  • Business Change Management (BCM):

    • Provision of technology hardware, applications and market data, controlled management of employee access on/off boarding process

    • A range of operational and control functions

  • Assistant Management (AM):

    • Centralized resource management, mobility, talent management, training and development, and objective performance evaluation

  • Expense Management (EM):

    • Ongoing ownership and updates to CIB Expense Policy (T&E and invoice processing)

    • Processing, review, approval and monitoring of T&E and invoice expenditure

Key Responsibilities for this role:

  • Accountability for LOB Business Change Management and Assistant Management

  • Support centralized management of line of business assistants ensuring appropriate span of control, training development and issue resolution

  • Regional lead for Line-of-Business aligned Change Management support

  • Management of end to end process of staff on-boarding and off-boarding, BAU technology request, not limited to,

    • Process system and application access for new hires, removal of access for off-boarded employees and internal transfer within the firm

    • Access validation and control for on/off boarding and transfers

    • Initiate all technology related requests and managing them to completion through JPM systems

    • User profile and expense reviews and

  • Real Estate: maintenance of floor plan, move management, floor access control and cost allocation

  • Business Contingency Plan coordination and support

  • Project coordination and implementation

  • Mediate ad hoc tech requests with various technology and Hub teams
Qualifications & Key Competencies:

  • Proven leadership track record, especially in managing change

  • Ability to analyze processes and issues: troubleshoot, problem solve and improve

  • Skills and experience to dive into the detail of process, technical and organizational issues whilst maintaining an appreciation for a broader strategy

  • Ability to conduct analytical reviews to influence and drive decision making

  • Strong control mind-set and attention to detail

  • Awareness of J.P.Morgan key lines of business and organizational structure

  • Personal attributes:

    • Work independently whilst also operating effectively in a team based environment

    • Be a self-starter, prioritize and manage a demanding workload

    • Develop relationships and demonstrate influence across a range of functions

  • Strong communication skills, with a proficiency in both written and spoken English

  • Minimum 4 years working experience, preferably in an Investment Banking environment
Hong Kong Hong Kong Hong Kong HK