CIB F&BM - Business Support Management – Associate

  • Competitive compensation will be offered.
  • Hong Kong
  • Permanent, Full time
  • J.P. Morgan
  • 05 Feb 18 2018-02-05

Businss Support Management role in CIB

Asia CIB Business Support Management (BSM) serves as a cross-LOB partner to CIB Front Office in Asia Pacific, working closely with respective business managers, senior management and all related support groups (Finance, Legal & Compliance, ITRSM, BCO and HR).  The principal activities of the group are:



  • Business Change Management (BCM):


    • Provision of technology hardware, applications and market data, controlled management of employee access on/off boarding process


    • A range of operational and control functions


  • Assistant Management (AM):


    • Centralized resource management, mobility, talent management, training and development, and objective performance evaluation


  • Expense Management (EM):



    • Ongoing ownership and updates to CIB Expense Policy (T&E and invoice processing)


    • Processing, review, approval and monitoring of T&E and invoice expenditure

Key Responsibilities for this role:


  • Accountability for LOB Business Change Management and Assistant Management


  • Support centralized management of line of business assistants ensuring appropriate span of control, training development and issue resolution


  • Regional lead for Line-of-Business aligned Change Management support


  • Management of end to end process of staff on-boarding and off-boarding, BAU technology request, not limited to,


    • Process system and application access for new hires, removal of access for off-boarded employees and internal transfer within the firm


    • Access validation and control for on/off boarding and transfers


    • Initiate all technology related requests and managing them to completion through JPM systems


    • User profile and expense reviews and


  • Real Estate: maintenance of floor plan, move management, floor access control and cost allocation


  • Business Contingency Plan coordination and support


  • Project coordination and implementation


  • Mediate ad hoc tech requests with various technology and Hub teams
Qualifications & Key Competencies:


  • Proven leadership track record, especially in managing change


  • Ability to analyze processes and issues: troubleshoot, problem solve and improve


  • Skills and experience to dive into the detail of process, technical and organizational issues whilst maintaining an appreciation for a broader strategy


  • Ability to conduct analytical reviews to influence and drive decision making


  • Strong control mind-set and attention to detail


  • Awareness of J.P.Morgan key lines of business and organizational structure


  • Personal attributes:


    • Work independently whilst also operating effectively in a team based environment


    • Be a self-starter, prioritize and manage a demanding workload


    • Develop relationships and demonstrate influence across a range of functions


  • Strong communication skills, with a proficiency in both written and spoken English


  • Minimum 4 years working experience, preferably in an Investment Banking environment