COO - KYC Client Outreach Manager - VP COO - KYC Client Outreach Manager - VP …

Deutsche Bank
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 28 Mar 20
Deutsche Bank
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 28 Mar 20
COO - KYC Client Outreach Manager - VP
Position Overview

Business Description

Corporate Bank POD (Team) Lead is a multifaceted role, which requires the lead to act as the owner of KYC production for the Corporate Coverage Hong Kong, to assist the Corporate Bank meet both its AML and financial growth obligations and targets.

Primary Responsibilities

  • Act as business liaison with Corporate Coverage business stakeholders in your location, to foster and build close working relationship between Front Office and KYC Ops production
  • Monitor and track performance and progress across KYC Production for Corporate Coverage - including Remediation, Regular Review, New Client Adoptions (NCA) and Event Driven Review (EDR)
  • Identify and escalate risk and issues with KYC production, which affects corporate bank clients progression - ensuring internal KYC Ops management and external stakeholders are aware of risk and issues
  • Identify / assist in identifying solutions for risk and issues of production performance, and drive implementation of solutions locally. Ensure solutions that require local or regional implementations are raised and tracked
  • Ensure business stakeholders are kept informed through regular meetings & reports on KYC performance.
  • Foster dialogue between KYC Ops and Front office to establish how KYC execution can be optimally delivered to support required business outcomes around revenue growth/Control environment maintenance.
  • Proactively engage with various teams as needed (Policy & Standards/ AFC etc) to identify ways of streamlining KYC requirements and expediting KYC completion with minimal client inconvenience and optimal business support.

Stakeholder Communication & Engagement
  • Drive strong and effective stakeholder engagement and became a trusted partner of relevant business stakeholders on all matter pertaining to Client Lifecycle Management/ KYC
  • Ensure stakeholder matrix clearly defined and regular stakeholder engagement sessions are in place
  • Proactively engage business to manage expectations around NCA and ensure right business partnership is established around PR/EDR/ Remediation execution by providing regular, accurate, clear & transparent MIS.
  • Manage business expectations and build trusted relationship to be evidenced via year-end feedback from business stakeholders.

Execution Monitoring & Performance Measurements
  • Identify & measure performance of Corporate Bank KYC production across PR, RR, EDR and NCA
  • Identify causation of performance issues and seek to implement mitigation plans including rebalance of resourcing within team between functions if needed to ensure adequate business growth support and meeting of regulatory commitments / control requirements.
  • Identify risks and issues early in the production lifecycle, ahead of deadlines and flag to relevant KYC Ops management and business stakeholders.

Process improvements & efficiencies
  • Contribute on tactical KYC process improvement accelerations, as well as inputting into future KYC Target Operating model

  • Ensure all staff are fully aware of expectations and have clear detailed objectives that support the overall team performance outcomes and stakeholder demands and required skill sets for them to succeed in line with Target operating model.
  • Foster high performance culture, by utilizing top talents for stretch deliveries / special projects to aid their growth and development and directly addressing any performance / capability gap issues within the team.
  • Ensure all hiring is done keeping in mind the requirements of the evolving organization in the most timely and efficient manner.

Client Centricity
  • Drive client centricity and business understanding within the team to help grow a commercial and practical problem solving mindset that enables balancing of control /KYC quality consideration vis-a-vis client experience considerations.
  • Be receptive to client and Business feedback on KYC experience and collaboratively discus with business ways of betterment while highlighting the policy/regulatory requirements.
  • Ensure team has a good understanding of the business they support and the associated client base and their characteristics.
  • Proactively engage with AFC (Anti Financial Crime Compliance team) and KYC policy teams to streamline interpretation of regulatory / policy asks and identify alternative means of achieving KYC outcomes with minimal client inconvenience.

  • Bachelor's degree with a minimum of 5 years of experience in a KYC, Compliance or Client Service Team Management role
  • At least 3 years of experience in KYC is a plus.

Skills/ Abilities-
  • Excellent research and analytical skills; a proactive and fast learner.
  • Attention to detail, combined with a strategic and proactive work approach.
  • Accuracy, diligence and the ability to deliver high quality results within tight deadlines.
  • Very good sense of risk awareness.
  • Excellent team player with strong work ethics.
  • Ability to maintain relationships in virtual teams.
  • Communicates in a clear, accurate, persuasive and confident manner.
  • Works independently, with minimal supervision.
  • Strong writing skills, capability to document relevant information in a clear, structured and comprehensive way.
  • Excellent communication skills and the ability to build and maintain relationships with colleagues at all levels of seniority and maintain relationships across functions and locations.
  • Resilience and commitment, ability to plan, prioritize and work under pressure.
  • Accuracy, diligence and the ability to deliver high quality results within tight deadlines.

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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