Cash Equities Technology Support

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • CIMB
  • 13 Dec 17 2017-12-13

We are looking for a Cash Equities Technology Support to provide support to the Securities business in all categories of IT.

Job Scope

  • Primary objective of the role is to provide regional application services to time sensitive Order Management system, covering markets such as, but not limited to:
    • Malaysia
    • Indonesia
    • Singapore
    • Thailand
    • Hong Kong
  • Working closely with vendor support team to provide the solutions required for a client centric Asia business
  • Collaborate with change team to roll out projects through the pre-defined Change Management Process; both infrastructure and application
  • Make sure incidents are appropriately prioritized, captured, communicated, logged and followed up to closure
  • To perform the daily morning and evening checks
  • To provide end users with 1st level support in seat or via remote access methods
  • To provide regional support teams 2nd level support via phone calls and other communication channels for our Order Management system
  • Some knowledge of FIX onboarding, configuration and testing is preferred
  • To provide desktop services for the HK business:
    • Lotus Notes E-Mail system
    • Phone and Voice recording
    • Building and decommissioning workstations
  • The infrastructure is compliant with CIMBs Security Policy
  • The design/configuration is suitable for the Securities Business
  • The vendor delivery quality meets the CIMB requirement

Job Activities

Ensure our environment is compliant with our CIMB Policy and Procedure:

  • Respond to problems, investigate and resolve where received via service desk or directly from the user base
  • Follow up with problems that arise from production
  • Resolution time of the problem needs to be in line with the urgency and business priority
  • Provide first-line support to local/regional users and coordinate with the appropriate internal/external support where necessary
  • Hardware and software installation and maintenance
  • Escalate major issues or themes to Senior IT and business management
  • Perform daily morning and evening check
  • Work with vendors for pre- & post-implementation activities and UAT testing
  • Log the activity into our local tracking software to ensure proper management of the HK work stack

Job Requirement

  • Minimum 3 years relevant trading floor application support experience Strong customer service focus and the ability to deliver quality support are critical to this role
  • Degree in Computing Science or other relevant discipline
  • Ability to work effectively within a regional team across Asia regions
  • Agile and flexible thinking
  • All rounded technical skills in an enterprise Microsoft environment.
  • Experience in trading related systems in an enterprise regional network e.g. Windows and Linux Servers

Job Competencies

  • Will to learn, responsible, self-motivated, and able to work independently & under pressure
  • Good manner & positive working attitude, good communication, documentation, analytical skills and problem solving skills
  • Good command of written and spoken English and Chinese (Cantonese and Mandarin)
  • Must be attentive to detail, proactive and flexible